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服从任何其他职责范围内的调派。
A/R Charges Processing
应收账程序
Work closely with Guest Service Officer at Front Desk to ensure that
guest folios are properly maintained and outstanding balances are under
control.和前台客户服务办公室密切合作以便能控制客人的坏账。
Ensure all folios are settled or transferred (with proper supporting
document or authorization) upon guest checkout.确保客人在结账离店之前,所有的账单都能提供足够的授权文件。
Daily review of all in house charges, rebates and credits transferred to
city ledger.每天回顾一下住店客人的账单,把减免和支付的账单转成挂账。
Follow up with late charges and pending accounts.
追踪逃账。
Review daily high balance report and take appropriate action whenever
necessary.回顾每天高余额报表,有必要时采取适当行动。
Follow up with Returned Checks.
追踪还款。
Process all advance deposit refund and credit card refund.
处理所有预付定金和信用卡退款。
Inform A/R Supervisor or Assistant Controller of problem accounts.
通知应收主管或者财务总监助理关于问题账。
Monitor credit limit of Accounts Receivable.
监控应收账的信贷金额。
Prepare monthly aging report and
analyses.准备每月的账龄分析报表。
Billing and Collections
账单收集
Ensure all billings and monthly statements are sent timely and
accurately.确保所有账单都能及时准确发出。
Make calls on all current and delinquent accounts and maintain call log.
电话联系所有当时和之前的未达账账单。
Call on customers’ offices to collect checks and payments.
联系客人有关帐目支付问题。
Update collection result on a daily basis.
及时更新应收结果。
Reply to all the customers’ enquiries relating to payment terms and
request for special billing.回复每一个客人关于在支付时的问题,以及一些特殊账单。
Respond to all telephone and written enquiries within three working days.
关于客人在账单上的疑问要在三个工作日内给与回电或回信。
Policies and Procedures
政策和程序
Ensure credit policies and procedures are adhered to within departments
concerned.确保部门坚持按照信贷的政策和程序。
Follow all ISOPs and LSOPs pertaining to Accounts Receivable and Credit
Policies.遵循所有和信贷有关的ISOP和LSOP中的政策。
Records and Files
档案和文件
Maintain all files and records updated and intact.
确保所有文档更新和完整无缺。
Others 其他
To respond to the changes in departmental functions as dictated by the
industry, the company or the hotel.按照业主、公司或酒店发出的指令对部门职能的改变进行相应的调整。
To provide courteous and professional service and to maintain good
working relationships with all hotel associates.与酒店所有员工维持良好的工作关系并提供礼貌且专业的服务。
To have a complete understanding of the hotel associate handbook and to
adhere to the regulations contained therein.对酒店员工手册有完全的理解,并遵守其中所包含的所有章程。
To have a complete understanding of the hotel policies relating to fire,
safety and hygiene.对酒店的火灾、安全和卫生方面的相关政策有完全的理解。
To carry out any other duties and responsibilities as assigned.
以清净绮丽的山水竹海为依,融入法式生活美学,宜兴书院度假村是由欧洲短途度假行业翘楚法国PVCP太阳季集团,携手太华天谷国际生态度假小镇共同打造的综合性亲子文旅度假村。此次宜兴书院度假村太阳季一期,共有144套度假住宅,项目规划了超过三千平方米的公共配套设施及亲子主题活动区域。度假村以静美的园林景观为主,为度假者打造一处诗意盎然的自然栖居。Based on the clean and beautiful landscape and bamboo forest , Yixing Academy Resort is a comprehensive parent-child cultural resort jointly built by French PVCP Group, a leading company in European short-haul tourism industry , and Taihua Tianvalley International Ecological Resort Town, The Yixing Academy Sunparks Phase 1, a total of 144 sets of vacation rooms, the project planning more than 3,000 square meters of public facilities.