• 管理规范
• 节日礼物
• 技能培训
• 带薪年假
• 员工生日礼物
• 人性化管理
• 五险一金
• 包吃包住
• 岗位晋升

Responsible for cleanliness of all Public
Areas during shift, including toilet rooms, back of the house areas and
outside.
当班时保证度假村前台与后台包括卫生间的公共区域及外围干净整洁

Holds briefings with PA attendants and
issues cleaning supplies.
同公共区域服务员开例会， 发放清洁用品

Guides and monitors PA attendant work
performance.
指导和监督公共区域服务员工作表现

Trains new and existing staff consistently.
对新员工和现有员工不断进行培训

Reports and follows up on any maintenance
requirements in close co-operation with engineering department, and ensure that
they are remedied promptly.
同工程部密切合作，汇报并跟踪维修工作的进展，以便能及时完成维修任务

Ensures that staff uses and maintains
cleaning equipment and machines in a proper way. Cleaning equipment and machine
are to be stored and good working condition.
保证员工妥当使用和保养设备，并维持清洁设备干净和工作正常的使用状态

Ensures that supplies for Public Area are
replenished timely and that regulations of the department and resort are being followed. 
确保本部门的供应能及时补充到位，部门和度假村的规章制度都能遵守

Checks so associates are neat and well
presented at all times. Proper usage of chemical with minimum wastage.
员工能够正确使用化学药品， 尽可能减少浪费

Responsible for strict key control
负责钥匙的严格管控

Schedules and supervises the scrubbing and
shampoo of carpet /upholstery in areas of responsibilities.
计划和监督员工定期清洗完成分管区域的地垫

Inspect the public area regularly during
shift.
每日巡查公共区域

Ensure the flowers and plants in good
conditions, report to Housekeeping Manager if find any problems and inform the supplier to
change it in time.
负责鲜花和植物的状态良好，如需更换，报告客房经理通知鲜花供应商更换

Ensure the PA storeroom is clean and that
chemicals and tools are prepared well.
确保PA仓库干净整洁，清洁用品和工具充足

Maintains daily public area logbook
填写好每日公共区域工作日志

Prevent and resolve grievances
避免和调解投诉

Counsel staff and prevent work related
problems
与员工沟通避免与工作相关的矛盾

Discipline staff when necessary约束员工遵守纪律Check associate’s grooming, personalhygiene and appearance检查员工的仪表，个人卫生和形象Preparation of associate duty rosters准备员工排班表Provide ongoing advice and support toassociate under your supervision给予所管辖的员工以不断的建议和支持Supervise associate performance指导员工表现Provide one to one instruction to associatemembers when required必要时对员工进行个别面对面指导Deliver high quality service to guests.Seek opportunities to continually improve guest service, by reporting guestcomments提供高品质的对客服务，通过汇总客人的意见,寻找机会不断发展对客服务Ensure guest needs and reasonable requestsare met确保客人需求与合理的要求被满足Take appropriate action to resolve guestcomplaints采取合适的行动解决客人的抱怨Promote the resort products and services促销度假村的产品与服务Maintain a high level of product andservice knowledge in order to explain and sell services and facilities toguests 维持对产品和服务的高度了解以便于向客人解释和销售服务和设施Adhere to the resort’s security and emergency policies andprocedures坚持度假村安全制度、紧急情况Adhere to resort cleaning and maintenance programs坚持度假村的清洁和养护Ensure a high level of cleaning ismaintained in your work area保持维护所在工作区域的高度整洁Carry out other tasks as directed by HousekeepingManager完成客房经理交待的其它任务

以清净绮丽的山水竹海为依，融入法式生活美学，宜兴书院度假村是由欧洲短途度假行业翘楚法国PVCP太阳季集团，携手太华天谷国际生态度假小镇共同打造的综合性亲子文旅度假村。此次宜兴书院度假村太阳季一期，共有144套度假住宅，项目规划了超过三千平方米的公共配套设施及亲子主题活动区域。度假村以静美的园林景观为主，为度假者打造一处诗意盎然的自然栖居。Based on the clean and beautiful landscape and bamboo forest , Yixing Academy Resort is a comprehensive parent-child cultural resort jointly built by French PVCP Group, a leading company in European short-haul tourism industry , and Taihua Tianvalley International Ecological Resort Town, The Yixing Academy Sunparks Phase 1, a total of 144 sets of vacation rooms, the project planning more than 3,000 square meters of public facilities.