• 五险一金
• 带薪年假
• 岗位晋升
• 人性化管理

概述：
Overview:
负责客房部的整体运作，确保酒店产品符合标准并根据酒店的目标向客人提供优质的服务。执行员工招聘、培训、咨询以及评估等人事功能。坚持标准并尽可能提高客人的满意度。
Manage the operations of the Rooms Department by ensuring product quality standards are met and that optimum service is provided to all resort guests according to the resort’s objectives.  To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.

 
主要工作职责:
Core Responsibilities:
建立详细的清洁及维护保养计划，以确保所有家具、设施设备状态和使用寿命。设定并保持卫生清洁标准，安排员工完成相应地计划卫生，监督员工的完成情况，以确保卫生达到标准并满足客人的需求。每天检查所有区域，直接与外包清洁公司联系，确保工作的质量和时效性。
Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.  Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day.  Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
解决客人的投诉，以高度的热情和专业的态度与客人沟通，尽可能满足客人的需求，及时并准确地回复客人。
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner.
实现部门的财务目标，监督并控制部门的人力成本及其它分部的费用包括制服、布草、客用品、清洁剂及服务合同。建立并保持准确的库存记录，定期参与布草、制服、客用品的盘点，针对盘点结果提出相关建议，确保所有设施设备正确维护。准备年度人力及运营支出费用，提出列入年度预算计划的项目。
Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.  Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.  Recommends appropriate actions passed on results of inventory.  Assures that equipment is properly maintained.  Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
与同事和主管和谐的工作并体现出自己的专业。
Works harmoniously and professionally with co-workers and supervisors.
建立安全的工作环境。
Establish safe working conditions and practices.
定期组织并参与员工会议。
Organize and participate in meetings with all staff on a regular basis.
根据部门需求更新培训材料，鼓励员工参加在线培训。
Update all training material as needed as well as encourage staff attends the On-Line Training Program.
定期检查房间并保存检查记录，包括房号、日期和员工姓名。
Participate in a consistent rooms inspection, ability to maintain permanent records of inspections by room number and date, The ability to maintain records of inspections for employee files.
及时并专业地检查和提交所有采购申请单。
Reviews all PR submitted and ensure all orders are handled in a timely and professional manner.
根据需要定期检查和更新部门的标准操作流程、岗位职责、客用品以设施设备以及员工工作量的标准。
Ability to assist in periodically reviewing, re-evaluating and revising departmental procedures and job descriptions, supplies, equipment and labor standards, as needed.
确保所有安全条例和程序在部门中认真的执行并责任到人，如万能钥匙、布草房、化学剂仓库。
Ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., master keys, linen room, cleaning suppliers ware house.)
完成管理层交待的其它任务和项目。
Ability to perform other tasks or projects as assigned by hotel management.
管理部门的员工，包括面试、培训和员工的职业发展。根据需要对员工进行评估和约束，确保部门所有问题能及时的沟通解决以及跟进客人的特殊需求。
 Manages the staff of the Housekeeping Department.  Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.  Ensures communications and follow-up on any problems, guest requests or special requirements.

语言：
LANGUAGES:
英语和普通话
Bilingual(English and  Chinese)
 资格/培训：
QUALIFICATIONS /TRAINING:
良好的书写能力
Good writing skills
熟练运用办公软件与酒店系统软件
Proficient in the use of Microsoft Office and Front Office System

 工作经验：
WORK EXPERIENCE:
1年国际酒店客房部经理的工作经验，筹备工作经验者优先
1 years of experience as Housekeeping Manager in international hotel, preferably taking part in the opening team
正确对待并能灵活应对工作中的出现的复杂问题
Type and level of experience required may vary slightly based on size and complexity of operation
目标明确并能自我激励，工作充满热情
Ambitious and self-motivated and enthusiastic

性格 
DISPOSITION
解决问题、注重结果、激励、组织及培训的能力
Problem solving, reasoning, motivating, organizational and training abilities
较强的领导能力
Strong Leadership skills in managing teams
具备良好的人际关系并能灵活处理复杂情况，具备良好的沟通技能和压力调解能力，关注细节。
communication skills, stress resistant, attentive to details; good people skills

 其它
OTHERS:
适应灵活的工作时间
Willing to work extended hours when required

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