• 五险一金
• 带薪年假
• 岗位晋升
• 人性化管理

概述：
Overview:
监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。
· Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
 
主要工作职责：
Core Responsibilities:
监督客房部各项标准和工作程序的执行 ：
· Supervise the implementation of housekeeping standards and procedures in relation to:
臥室服务
o Bedroom service
卫生间服务
o Bathroom service
洗衣服务
o Valet service
清洁服务
o Cleaning service
布巾维护
o Linen maintenance
就这些标准和培训需求提供持续性的改进建议。
· Recommended changes to these standards and training needs on an ongoing basis
对客房部所有系统有最新和完整的知识。
· Maintain a current and thorough knowledge of all housekeeping systems
负责管理接班和交班工作，以确保交接班过程的有效进行 。
· Open and close the shift and ensure effective shift hand over
分发和收集钥匙。
· Distribution and collection of keys
管理所有的呼入和呼出电话。
· Management of all incoming and outgoing calls
分配客房
· Perform Room allocations
检查客房
· Perform Room inspections
排列抵店客人客房的优先顺序。
· Prioritise arrival rooms
配合前台满足酒店和客人的要求。
· Liaise with Front Office for guest and hotel requirements
确保及时为客人提供洗衣服务并送还。
· Ensure guest valet is processed and delivered in a timely manner
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
· Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
处理客人所有的特殊要求。
· Manage all special requests made by guests
确保部门内工作的一致性。
· Ensure consistency within the department
管理酒店的遗失财物。
· Management of lost property for the hotel
确保具有客房类型，设计和设施的全面知识。
· Ensure you have complete knowledge of room types, layouts and facilities
管理仓库
· Manage storage areas
保存充足的用品存货。
· Maintain adequate stock levels
按要求完成库存盘点工作。
· Complete stock takes as required
维持存货水平
· Maintain stock levels
进行交接班说明，确保了解酒店的工作和运营需求。
· Conducts shift briefings to ensure hotel activities and operational requirements are known
与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior and Human Resources on manpower planning and management needs
与上级领导和财务总监一起编制和管理部门预算。
· Works with Superior Director of Finance in the preparation and management of the Department’s budget.
 
 
工作技能技巧要求:
Core Competencies & Technical Knowledge/skills:
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有说，读和写英语的能力。
· Able to speak, read and write English
熟练使用微软办公软件
· Proficient in the use of Microsoft Office
  具有组织和培训能力
· Organizational and training abilities
     
要求学历及资质：
Education/Certifications:   
高中或酒店行政管理，酒店管理或相当的大专学历。
· High School or Diploma in Hotel Administration, Hotel Management or equivalent
最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。
·  2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.  
 

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