• 五险一金
• 带薪年假
• 岗位晋升
• 人性化管理

1.  监督大堂环境是否良好，包括背景音乐、桌椅摆放、装饰等。
Oversee the lobby conditions, including lobby music; lobby chair setup; lobby decoration whether in good conditions.
2.  负责前台人手的有效配备并监督确保前台员工始终保持积极活跃的态度面对客人。
Facilitates and ensures a sufficiently manned Front Desk counter at all times. Maintains an active presence at the Front Desk to directly supervise the Receptionist attending to the guests.
3.  复查每日预抵准备工作，房卡，度假村地图，包价套餐信息。
Double check the arrival bag prepares accordingly, room keys, hotel map, package information.
4.  每日检查iPad 出借和归还记录，确保夜班将所有iPad充好电，无遗失。
Check daily iPad rental& return record, ensure all the iPad charging daily the night shift, no missing.
5.  PSB每日检查。
PSB daily check.  
6.  重复检查客人账单的准确性。
Double checks guest folios for completeness and accuracy.
7.  确认每日预离房间数并控制延迟退房。
Confirms the number of “due out” guests and scheduled late departures.
8.  确保所有的登记入住卡上的信息都准确更新到系统客史档案并输入PSB。
Ensures that entries in every registration are properly encoded in the PMS and update in PSB transmission system accordingly.
9.  确保每日团队抵店前的充分准备及顺利入住并检查团队账单确保其准确性和及时更新。
Ensures group arrivals and billings are properly prepared and executes. Double checks group accounts daily for accuracy, and ensures that these are always up-to-date.
10.保证前台员工有能力在系统故障的情况下知道如何应对并启用手工的备用系统。
Ensures ability of Receptionists to implement a manual back-up system for Front Desk functions in case of computer breakdown.
11.总体控制分房,在确保客人满意度的情况下最大化酒店收益。
Oversees room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum room’s revenue.
12.确保班次之间的信息沟通和及时更新。
Verifies and updates the information endorsed between shifts.
13.跟进每日团队及VIP状态。
Verifies and updates the expected VIP or Group arrivals.
14.检查每日所有预订，并且确保房间分配完成。
Ensures that all reservations are checked, appropriate blockings are done and bookings or blockings are updates.
15.与相关客人或公司联系跟进解决前台未结账务。
Settle pending bills by contacting concerned guest, travel agent or Company.
16.确保前台员工得到相应的技能培训以确保员工有能力胜任其岗位。
Ensures that proper training of staff is done such that staff has the necessary skill to perform duties with maximum efficiency.
17.观察并记录员工包括正面和负面的工作表现以备将来的总体评估。
Monitors staff performance all throughout, documents both positive and negative performance indicators in preparation for the formal performance review.
18.确保员工准时到岗，穿着合适工服佩戴铭牌，根据酒店规定保持合适的仪容仪表。
Ensures that all staffs report for duty on time, wearing the correct uniform and name tag, adhere to proper appearance as resort grooming standard required at all time.
19.确保员工始终为客人提供礼貌的专业的服务。
Ensures that all staffs provide courteous and professional services at all times.
20.确保员工遵守酒店的各项规章制度。
Ensures that the staffs adhere to the rules and regulations of the hotel.
21.如酒店或部门产生任何新的规定或制度及时知会员工。
Immediately communication/updating staff on new rules/standards.
22.与同事或其他部门之间保持良好的协调合作关系。
Cooperates and coordinates with colleagues or another department whenever necessary.
23.确保有效的完成上级经理交代的任务。
Ensure efficient completion of tasks & duties assigned by Managers.
24.熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备。
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
25.计划未来员工需求。
Planning for future staffing needs.
26.准备和执行新员工的具体工作职责。
Prepares and administers detailed induction program for new staff.
27.保持当前全面的顾客关注，程序与政策以及检查执行情况。
Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
28.确保所有员工的培训需求都得到执行，并且培训计划的执行和安排都满足了需要。
Ensures training needs analysis of Guest Relations staff is carried out and training programs are designed and implemented to meet needs.
29.根据公司方针组织试用期评估和正式工作表现评估。
Conducts probation and formal performance appraisal discussions in line with company guidelines.
30.经常与员工沟通，建立良好关系。
Regularly communicates with staff and maintains good relations.
31.与上级一起制定并实施部门预算，了解财务目标。
Works with superior in the preparation and management of the department’s budget and is aware of financial targets.
32.按现实标准监控部门成本以确保符合预算。
Controls and monitors departmental costs on an ongoing basis to ensure performance against budget.
33.熟悉酒店安全、急救、消防和紧急情况的处理程序，并能正确使用相关设备。
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
34.及时对危险的情况采取补救措施，并对管理层汇报潜在的危险。
Initiate action to correct a hazardous situation and notify management of potential dangers.
35.按照酒店的要求，记录安全事故和意外事故。
Log security incidents and accidents in accordance with hotel requirements.
36.对本部门所辖的固定资产负责。
Responsible for the FFE&OSE inventory.
37.执行前厅部经理可能分派的其它任务。
Performs other duties as may be assigned by the Front Office Manager.

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