招聘Host - Front Office 前厅部礼宾专员_宁波湖畔凯悦尚萃酒店招聘信息-最佳东方

岗位职责
1、查看交班记录，了解上一班的移交事项，并负责处理；
2、熟悉预订资料，了解客情，尤其要记住即将来电的贵宾、常客的姓名，了解酒店的所有活动；
3、熟悉酒店有关客房销售的各项政策，向来店宾客推销客房，努力争取最好的经济效益；
4、熟练总台各项专业业务和技能，搞好对客服务；
5、熟练掌握店内信息，提供准确的问讯服务；
6、负责为下榻酒店的宾客办理入住登记手续；
7、负责客房钥匙的管理和发放工作并严格遵守验证制度

8、时刻保持良好的职业形象、坚持酒店的服务标准

9、受理客人行李寄存和领取，并做好详细的存取记录

10、及时准确的为酒店内外宾客转接电话，准确及时的为客人传递信息，确保顾客隐私。

岗位要求
1、大专以上文化程度，流利的英语口语；
2、性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感；
3、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。

HYATT STORY 凯悦的历史 Celebrating more than 60 years of history, Hyatt’s well-established reputation as an industry innovator provides a wealth of inspiration as the company looks forward to its next era of creative hospitality. Known around the world for its brands – Hyatt Regency, Grand Hyatt, Park Hyatt, Hyatt Place, Hyatt House, Hyatt, Hyatt Residential Group, Andaz and Hyatt Centric etc – the entire collection of Hyatt hotels and resorts weaves together authentic hospitality with leading technology to offer its guests unique restaurants, luxury accommodations and distinctive spas. With new initiatives and design elements continuing to evolve, the next half-century of Hyatt innovation will continue to provide guests a world of uncommon travel experiences.拥有超过60年历史的凯悦集团以创新而饮誉业内，集团提供丰富的灵感并努力开创创意款客的新时代。凯悦集团下的品牌包括 - 凯悦，君悦，柏悦，凯悦嘉轩，凯悦嘉寓，Hyatt，凯悦住宅集团（暂译名）及安达仕、凯悦尚萃等享誉全球。这些凯悦酒店及度假村融合正宗款客之道及领先科技为客人提供别致的餐厅，豪华的住宿，独特的水疗。凭借持续革新的新举措和设计元素，在之后的半个世纪中凯悦创新将继续为客人提供非同寻常的旅行体验。About Hyatt Centric 关于凯悦尚萃酒店Hyatt Centric is a brand of full-service lifestyle hotels located in prime destinations. Created to connect guests to the heart of the action, Hyatt Centric hotels are thoughtfully designed to enable exploration and discovery so they never miss a moment of adventure. Each hotel offers social spaces to connect with others in the lobby, meanwhile the bar and restaurant are local hot spots where great conversations, locally inspired food and signature cocktails can be enjoyed. Streamlined modern rooms focus on delivering everything guests want and nothing they don’t. A passionately engaged team is there to provide local expertise on the best food, nightlife and activities the destination has to offer.凯悦尚萃是提供全方位服务的生活方式酒店品牌，旗下酒店均坐落于热门目的地。凯悦尚萃酒店旨在将客人与城市脉搏紧密相连，通过周到巧妙的设计，为宾客探索发掘城市魅力提供便利，让旅程中的每刻每分都乐趣非凡。每间酒店的大堂都提供了开放的社交空间，酒店的酒吧及餐厅亦是本地热门场所，人们可以在此畅快交谈，享用当地特色美食与招牌鸡尾酒，获得关于目的地城市的探索灵感。流线型设计的现代化客房贴合宾客的需求，热情的酒店服务团队随时为宾客提供当地美食、休闲娱乐活动和当地景点相关资讯，让宾客尽情享受欢快的旅行时光。宁波湖畔凯悦尚萃酒店是闹中取静的湖畔小居概念，吸引拥有好奇心和年轻心态的精明的探索家。我们热情主动的团队将乐于分享他们的本地资源信息，帮助我们的客人发现地道的宁波海鲜美食、探险感丰富的乡村体验，以及当下城中精彩娱乐和艺术活动。加入我们吧！一起成为尚萃探索家......