招聘Guest Relations Officer 宾客关系主任_福州融侨水乡皇冠假日酒店招聘信息-最佳东方

· To maintain a friendly, smiling, neat and pleasant image to all in-house guests.

保持友好、整洁、愉快的形象。

· To be totally familiar with room type, lay out, amenities, rate structure, outlets (Operating hours, menu, and prices) facilities and services offered in the hotel.

应该全面掌握酒店的酒店房型，布置，赠品，价格，餐厅（包括营运时间，菜单，价格）设施和提供的服务。

· To meet and to welcome guests (especially VIP guests) with particular attention to important guests who need special attention in lobby. if necessary, accompany them to their rooms or in room check in.

在大堂热情迎接到店的所有客人(特别是贵宾)。协助客人进行登记，并引领至房间或直接到房间办理入住。

· To inspect and co-ordinate all rooms allocated for Arriving VIPs, member guests as per policy, delivery fruit list to F&B, prepare welcome notes, to ensure all standards of cleanliness and display of amenities are in order prior to arrival.

根据酒店政策为抵店的贵宾，会员分配房间并下果单给餐饮部准备水果，准备欢迎信，并检查房间，确保卫生，房间状

况、致意品等到位

· To prepare and co-ordinate the pre-registration of guests and ensure that the check-in is carried out smoothly and swiftly as per the hotel approved procedure.

预先准备客人的登记资料，确保登记程序快速、准确。

· To monitor the flow of incoming and departing importing and long-staying guests, and advises all those concerned, in relation to welcoming and bidding good-bye.

礼貌迎送抵店、离店的重要客人或长住客。

· Guide member guest check in at member counter

· 指引会员客人在会员专柜入住

· To maintain and collate an accurate guest history program that ensures all valid and pertinent information is on file for future.

整理、维护准确客史资料，确保为将来提供准确的信息。

· To record all suggestions and comments from guests, including pre-arrival call, check in courtesy calls and after check out courtesy call daily.

每天给会员客人打抵店前、入住后以及退房后电话并记录客人的建议和意见。

· To deal with guest special needs, to research and resolve guest complaints in a timely and helpful manner to ensure guest satisfaction at all times to maintain the relationship for the long-term benefit between the guest and hotel. To co-ordinate and inform all pertinent departments or Guest Service Manager accordingly.

及时有效的解决宾客投诉，满足宾客需求，维护宾客与酒店长期的利益关系。如有问题，及时协调相关部门或宾客服务经理

· Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

· 确保优悦会会员始终得到全部礼遇，常客和其它贵宾也得到特别关照

· To log all unusual occurrences, complaints and maintenance requests in Guest Relations Officer’s log book. The book is to be presented to Loyalty Manager /or Duty Manager at the end of each shift for the comments and review.

在客户关系主任交班本上记录所发生的不正常的事件，设诉与客人要求。交班本要每班交给忠诚客户经理或值班经理检阅。

· Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction

· 确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度

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