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岗位职责
1.健全各种问讯资料。
2.掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3.处理总台工作中的差错,处理宾客有关投诉。
4.负责总台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5.检查每日的报表是否有误,并及时纠正。
6.建立体质良好的宾客关系,努力增加客房销售。
岗位要求
1.XX以上学历,有同岗位工作经验X年以上。
2.有良好的团队领导精神及执行力。工作认真负责,作风正派。
3.熟练掌握前厅部工作的各个环节和程序。
4.身体健康,品貌端正,气质高雅。
5.掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
上海金山滨海铂骊酒店坐落于金山区新城路1号,由绿地酒店旅游集团管理。酒店毗邻风景秀丽的东海海岸,距离金山城市沙滩仅45米,驾车1小时便可到达上海市区,与上海虹桥国际机场相距54公里。 酒店拥有301间设计时尚典雅的客房及套房,完备的设施和贴心的服务为宾客提供优质的下榻体验。你可以选择在宽敞的健身中心和室内恒温泳池释放活力,亦或是在单独配备儿童活动区域尽享亲子欢乐时光。 酒店另设有全日餐厅、中餐厅等风格各异的中西餐厅及酒廊,位于酒店顶层的行政酒廊视野开阔,让宾客能够在享受惬意休闲的同时,纵览滨海美景。 总面积达1370平方米宴会及会议空间,配备先进的试听设备及高速上网服务,无论是商务会议、培训洽谈,还是酒会派对、中西式宴会,都能满足宾客的无限创意遐想。 The Qube Hotel Shanghai Jinshan The Qube Hotel Shanghai Jinshan is located in No.1 Xincheng Road, Jinshan District, managed by Greenland Hotels and Tourism Group. Nearly the East China Sea with fantastic view and only 45 meters away from the Jinshan City Beach. It takes one hour to drive to the downtown of Shanghai, and is 54 kilometers away from Shanghai Hongqiao International Airport. The Qube Hotel, Shanghai Jinshan has 301 stylish and elegant style rooms and suites, the complete facilities and hospitable service to provide excellent accommodation experience. You can relax in the spacious fitness center and indoor swimming pool, or enjoy the happy time with your child in the private children’s activity area. The hotel has a Western restaurant with a capacity of 168 people and a Chinese restaurant with 10 private rooms. And the Executive Lounge on the top floor with panoramic sea views provides you a pleasant leisure time. Hotel offers a total meeting and function space of 1370 square meters, equipped with advanced audio visual equipment and high-speed internet service, whether the business meetings and trainings, or cocktail party and banquet. It an excellent space to suit your wonderful ideas and every demand.