岗位职责
1. 提前对接预到店宾客,确认客人到店时间、行程安排及入住需求,做好前期接待筹备工作。
2. 负责宾客到店迎接工作,全程陪同客人办理入住手续,提供专属接待服务。
3. 建立宾客专属服务对接渠道,主动维护客情,入住期间随时响应并妥善处理宾客各类需求及问题。
4. 熟悉酒店各项服务、配套设施及店内特色活动,主动为宾客讲解介绍,引导宾客体验酒店特色服务。
5. 熟知酒店周边景点、美食、游玩及出行资源,为宾客提供精准的游玩咨询与行程建议。
6. 全程跟进宾客入住体验,做好高端宾客服务维护,提升宾客入住满意度及复购率。
7. 完成上级交办的其他对客服务及接待相关工作。
任职要求
1. 形象端正,气质良好,待人热情有礼,具备优秀的服务意识与沟通能力。
2. 性格开朗、情商高,善于对接各类宾客,应变能力强。
3. 熟悉本地文旅资源、有高端酒店管家或前厅接待经验者优先。
4. 工作认真细致,责任心强,能够主动发现并满足宾客服务需求。
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北京世园璞燊酒店位于北京延庆区世界园艺博览会公园内,素有北京“夏都”之称的延庆区,山水环绕,拥有丰富的历史文化底蕴,20分钟车程到八达岭长城及延庆主要景点,是一个新休闲和会展目的地。 Located in the 2019 Beijing World Horticultural Expo Park of Beijing Yanqing district. Yanqing is known as the “summer capital” of Beijing, surrounded by mountains and rivers, which filled with cultural significance. The hotel is next to 2019 World Horticultural Expo, 20 mins to Badalin Great Wall, which is also a new leisure and MICE destination. 北京世园璞燊酒店是北京世园资产运营管理有限责任公司在园区内的唯一一家古建式园林酒店,由国宝级古建筑匠人精心还原。酒店以江南第一官厅“五凤楼”为核心,旨在为客人提供别具一格的绝妙体验。 Beijing Shiyuan Pusen hotel is the only ancient garden hotel in Beijing shiyuan asset management co., LTD. With the "five phoenixes building" as the core, the hotel aims to provide unique and wonderful experience for guests. 在酒店大堂品味张岱所钟爱之繁华;在客房体验文震亨清居之风雅,赏味文征明书法之劲秀;在荟萃餐厅品鉴徐渭画风之洒脱,在棠棣茶室领悟朱权悉心茶道之率性自然……处处传递古代文人随性、闲适、高雅的生活情致与韵味,从物质享受到精神享受的升华,通过视觉、听觉、嗅觉、味觉、触觉的五感,细味有无之间的静谧,呈现 “奢华” 的本质:高雅的生活方式;高尚的生活追求。 In the lobby of the hotel to taste zhang dai's favorite bustling; Experience the elegance of wen zhenheng's residence in the guest room, and appreciate the elegance of the calligraphy. Enjoy the free and easy style of xu wei's painting in the hui cui restaurant, and understand the natural spontaneity of zhu quan's tea ceremony in the crabapple tang di tea house... The ancient literati's casual, leisurely and elegant life style and charm are conveyed everywhere. The sublimation from material enjoyment to spiritual enjoyment presents the essence of "luxury" through the five senses of vision, hearing, smell, taste and touch. The pursuit of a noble life. 78间宽敞舒适的客房分布于江南古代建筑群中,蜿蜒的连廊将建筑连为一体,置身其中,移步异景,让您远离城市喧嚣。置身于令人心旷神怡的世园公园内,旨在为客人提供别具一格的绝妙体验。客房设计灵感亦来自明代文人居所的典雅精致。正如明代文士文震亨所著《长物志》中提倡“制具尚用”的功能性设计理念,布局力求取得平衡与对称,维持了纯朴的舒适感。 The 78 spacious and comfortable guest rooms are located in the ancient buildings of jiangnan. The winding corridor connects the building into an organic whole, placing and moving step in different scene, make you feel free from the hustle and bustle city. We aimto provide our guests the unique and wonderful experience while staying in the breathtaking world park.Guestrooms are inspired by the elegance of the Ming dynasty. As wen zhenheng, a scholar of the Ming dynasty, advocated the functional design concept of "making tools to be functional" in his book changwu zhi, the layout strives to achieve balance and symmetry, maintaining a simple and comfortable feeling. 酒店建筑风格、室内设计到专业艺术品收藏,处处都彰显着人文的文化底蕴与现代艺术的完美融合;从食物的取材、用心诚意的烹制、专业的服务理念,每处细节都展现着璞燊“始终如一的中华待客之道”。 The hotel's architectural style, interior design and professional art collection reveal the perfect combination of humanistic culture and modern art everywhere. Every detail shows pushen's "consistent Chinese hospitality" from food materials, sincere cooking and professional service concept. 面试须知: 1、因酒店在世园会园区内,暂时没法提供面试者进园区,所以面试请提前电话确认; 2、因园区服务的独特性,政审不合格者请勿投简历; 3、咨询电话:010-56057766