1.上岗时要求衣冠整洁、端庄大方、笑容可掬、彬彬有礼。
2.熟知当天订餐的单位(或个人)名称、时间、人数及台位安排等情况,注意记录客人的特别活动(如生日庆祝会),如有重要情况,应及时向领班主管汇报。替客人存取保管衣物,并询问有无贵重物品,贵重物品提醒客人自行保管。
3.整理、准备菜单、酒水单,发现破损及时更换。
4.迎接客人,引导客人到预订台位或客人满意的台位,为客人拉椅,铺好餐巾,递上菜单酒水单。
5.客满时,负责安排好后到的顾客,使客人乐于等位。
6.留意常客姓名,以增加客人的亲切感和自豪感。
7.随时注意听取顾客的意见,及时向上级反映
8.随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
9.掌握和运用礼貌语言,如:“先生、小姐您好,欢迎光临”、“欢迎您到我们餐厅就餐”等。
10.负责接听电话,客人电话订餐应问清楚姓名、单位、时间及人数,传听电话要准确、快捷。
向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引客人来餐厅就餐。客人用餐后离开餐厅时,站在门口目送客人、征求客人意见并向客人表示感谢,欢迎客人下次光临
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国测国际会议会展中心自2019年4月正式营业,位于北京市顺义区临空经济核心区,国家地理信息科技产业园南区;国测国际会议会展中心总建筑面积约52万㎡,集会议、会展、剧院、休闲娱乐设施、多元住宿、餐饮等功能于一体,可容纳8000人同时与会的综合型酒店。会展中心地理位置优越,与首都国际机场直线距离1.5公里,交通便利;与北京城市副中心直线距离约13公里,处于同一发展轨道,为未来的发展带来了巨大的辐射效应;同时,毗邻东郊湿地森林公园,是通州、顺义、朝阳三区交界地带,规划面积8.9万亩,是北京城市总体规划确定的四大郊野公园之一。 Guoce International Convention and Exhibition Center has been officially opened in April 2019. It is located in the core area of the airport economy in Shunyi District, Beijing, and the southern area of the National Geographic Information Technology Industrial Park;With a total construction area of about 360,000 square meters, the International Convention and Exhibition Center is a comprehensive hotel that integrates convention, exhibitions, theaters, leisure and entertainment facilities. It can accommodate 8,000 people at the same time.The Convention and Exhibition Center has an advantageous geographical location, with a straight-line distance of 1.5 kilometers from the Capital International Airport, and convenient transportation; a straight line distance of about 13 kilometers from the Beijing Sub-City Center. It is on the same development track and brings a huge radiation effect for future development; at the same time, it is adjacent to the east The Suburb Wetland Forest Park is the junction of Tongzhou, Shunyi, and Chaoyang Districts.