1.Manage Executive Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests. 
监督行政楼层的运转，日常工作的完成，争取利润最大化。在前台接待，客服中心及其他部门有需要时予以协助。
2.Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
在彻底了解事件发生经过的情况下解决客人投诉，在对提供多种解决方案仍无法解决投诉的情况下予以一定的收益补偿。
3.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
4.Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.
将客人送至客房，介绍客房布局，确保行李及时送达。
5.Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
6.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客档案和信息，确保预订的有效性和准确性。
7.Acts as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
作为第一个VIP客人接待的部门，要确保他们的个性化服务。

西安沣东希尔顿逸林酒店由西安统筹科技发展有限公司投资，引进希尔顿酒店管理公司进行经营管理，是西咸新区沣东新城第一家全方位服务型国际品牌高端酒店，同时也是希尔顿逸林品牌落地西咸新区的第一个项目，将积极推动区域城市功能品质全面提升。酒店位于大西安科技创新引领轴中心位置与大西安新中心核心承载区，毗邻昆明池七夕公园，距西安主城区及西安高新核心商业区仅8公里，10分钟车程即可抵达西安阿房宫高铁站，30分钟车程抵达西安北站及西安咸阳国际机场。酒店拥有292间时尚现代的客房及套房。酒店宴会会议设施齐全，560平方米的无柱大宴会厅，5间66至200平米大小不同的多功能厅，无论是大型会议、婚宴还是私人宴请，都是您的理想之选。配备超高品质PRECOR设施的健身房 ， 静谧舒适的瑜伽室，室内恒温泳池，为您提供一段能量充沛的闲暇时光。