岗位职责
1.协助酒店高级管理层负责及整个酒店的运作收集对客服务过程中所产生的问题信息。
2.在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。
Ruiyee Hospitality began its journey more than 30 years ago as a group of Swiss hoteliers offering Swiss Hospitality at its best.瑞颐酒店管理有限公司的成长旅程是由30多年前瑞士酒店管理精英开启的,以瑞士人的好客之道传扬其最好的酒店服务。Xence Hotel Xiamen is the first intelligent hotel belonging to Ruiyee Hospitality. It is located in the prime lot of Huli District, Xiamen, adjacent to Duty Free Shopping Mall. It is within convenient transportation, dedicating to provide a convenient and intelligent experience for business and tourist customers.厦门瑞颐逸居酒店是瑞颐酒店管理有限公司旗下的第一家智慧型酒店,坐落于厦门市湖里区黄金地段,毗邻免税商场,交通便利,致力于为商务和旅游休闲客户提供便捷与智能化的体验。Xence Hotel Xiamen is equipped with unique breakfast restaurant, whisky bar, meeting room, book bar, fitness area, self-service laundry area, etc., creating a free and open co-sharing space for customers. In addition, the hotel rooms are combined with intelligent systems to provide customers with more comfortable and personalized services under the environmental protection concepts and sustainable development awareness.酒店配备独具特色的早餐餐厅、威士忌酒吧、会议室,书吧以及健身区、自助洗衣区等,为客户创造一个自由开放的共享空间。此外,酒店客房结合智能科技系统,在倡导环保理念与可持续发展意识的同时,为客户提供更舒适与更个性化的服务。