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岗位职责
1.健全各种问讯资料。
2.掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3.处理总台工作中的差错,处理宾客有关投诉。
4.负责总台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5.检查每日的报表是否有误,并及时纠正。
6.建立体质良好的宾客关系,努力增加客房销售。
岗位要求
1.大专以上学历,有同岗位工作经验1年以上。
2.有良好的团队领导精神及执行力。工作认真负责,作风正派。
3.熟练掌握前厅部工作的各个环节和程序。
4.身体健康,品貌端正,气质高雅。
5.掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
作为万豪(Marriott)集团旗下的商务酒店,万怡酒店专为追求高效并讲究品质的新一代商旅人士量身定制智能灵活的旅居空间。杭州西溪万怡酒店将秉承万怡酒店品牌的服务宗旨,为宾客提供商旅共融的住宿体验。酒店紧贴杭州城市花园一西溪湿地, 与阿里巴巴等国际大型企业聚集区为邻,浙商文化中心仅一街之隔,到达西湖风景名胜区8公里,距离杭州东站15公里。设有160间宽大舒适的客房,现代的酒店大厅及休闲吧融汇了超时代的艺术风范,同时还拥有一系列全面综合的健身及休闲设施。Courtyard by Marriott Hotel, as a business hotel under Marriott Group, is designed for the new generation of business travelers who pursue high efficiency and quality. Courtyard by Marriott Hangzhou West will uphold the service purpose of the courtyard brand and provide guests with accommodation experience of business and travel accommodation. It is close to Xixi Wetland, a huge lung of Hangzhou City. It is adjacent to Alibaba and other international large enterprise gathering areas. It is only one street away from Zhejiang Commercial Cultural Center. It reaches 8 kilometers of West Lake Scenic Spot and 15 kilometers away from Hangzhou East Railway Station. With 160 spacious and comfortable rooms, the modern hotel lobby and leisure bar blend the super-era artistic style, the hotel also has a series of comprehensive fitness and leisure facilities.The hotel building style is fashionable and avant-garde and contains meaningful poetry in its simplicity and luxury.We expect you to join us!