岗位职责
1. 为客人办理入住离店手续;
2. 熟悉酒店有关客房销售的各项政策,向来店宾客推销客房;
3. 熟练掌握店内外信息,提供准确的问讯服务;
4. 协助宾客服务经理,处理客人投诉事宜。
岗位要求
1. 形象端正,身体健康;2. 大专及以上学历,有一定的英语会话基础;
3. 性格开朗、处事灵活,具有较强的服务意识、推销意识;
作为万豪(Marriott)集团旗下的商务酒店,万怡酒店专为追求高效并讲究品质的新一代商旅人士量身定制智能灵活的旅居空间。杭州西溪万怡酒店将秉承万怡酒店品牌的服务宗旨,为宾客提供商旅共融的住宿体验。酒店紧贴杭州城市花园一西溪湿地, 与阿里巴巴等国际大型企业聚集区为邻,浙商文化中心仅一街之隔,到达西湖风景名胜区8公里,距离杭州东站15公里。设有160间宽大舒适的客房,现代的酒店大厅及休闲吧融汇了超时代的艺术风范,同时还拥有一系列全面综合的健身及休闲设施。Courtyard by Marriott Hotel, as a business hotel under Marriott Group, is designed for the new generation of business travelers who pursue high efficiency and quality. Courtyard by Marriott Hangzhou West will uphold the service purpose of the courtyard brand and provide guests with accommodation experience of business and travel accommodation. It is close to Xixi Wetland, a huge lung of Hangzhou City. It is adjacent to Alibaba and other international large enterprise gathering areas. It is only one street away from Zhejiang Commercial Cultural Center. It reaches 8 kilometers of West Lake Scenic Spot and 15 kilometers away from Hangzhou East Railway Station. With 160 spacious and comfortable rooms, the modern hotel lobby and leisure bar blend the super-era artistic style, the hotel also has a series of comprehensive fitness and leisure facilities.The hotel building style is fashionable and avant-garde and contains meaningful poetry in its simplicity and luxury.We expect you to join us!