招聘预订部经理 Reservation Manager_杭州西溪万怡酒店招聘信息-最佳东方

岗位职责
1.收集客人意见调查问卷保持服务质量提高。
2.向客人提供准确订房信息。
3.落实”预订未到客人”的名单和每日团队取消情况。
4.为所有的预订部员工准备工作时间表和日程表。
5.管理每日/每月/每年的日常通信（函）的书写。
6.预测现有的和未来的预订情况,客房出租情况并制作预测报表。
7.熟悉处理房间预订的程序。

岗位要求
1.大专以上文化程度；2年以上同岗位工作经验。
2.普通话清晰，英语书面和品语表达较流利；

3.具有良好的产品电话销售技能，能够实现酒店客房预订率最大化
4.具有销售业务谈判能力，能合理调配酒店产品，分清先后，实现客房销售目标。
5.具有同行酒店客房销售信息收集分析能力，及时制作报表向上级反馈。
6.具有良好的语言组织和文字表达能力，清楚，条理地表达销售意向。
7.能够督导团队成员的预订工作，指导下级提高电话销售能力。

作为万豪(Marriott)集团旗下的商务酒店，万怡酒店专为追求高效并讲究品质的新一代商旅人士量身定制智能灵活的旅居空间。杭州西溪万怡酒店将秉承万怡酒店品牌的服务宗旨，为宾客提供商旅共融的住宿体验。酒店紧贴杭州城市花园一西溪湿地，与阿里巴巴等国际大型企业聚集区为邻，浙商文化中心仅一街之隔，到达西湖风景名胜区8公里,距离杭州东站15公里。设有160间宽大舒适的客房，现代的酒店大厅及休闲吧融汇了超时代的艺术风范，同时还拥有一系列全面综合的健身及休闲设施。Courtyard by Marriott Hotel, as a business hotel under Marriott Group, is designed for the new generation of business travelers who pursue high efficiency and quality. Courtyard by Marriott Hangzhou West will uphold the service purpose of the courtyard brand and provide guests with accommodation experience of business and travel accommodation. It is close to Xixi Wetland, a huge lung of Hangzhou City. It is adjacent to Alibaba and other international large enterprise gathering areas. It is only one street away from Zhejiang Commercial Cultural Center. It reaches 8 kilometers of West Lake Scenic Spot and 15 kilometers away from Hangzhou East Railway Station. With 160 spacious and comfortable rooms, the modern hotel lobby and leisure bar blend the super-era artistic style, the hotel also has a series of comprehensive fitness and leisure facilities.The hotel building style is fashionable and avant-garde and contains meaningful poetry in its simplicity and luxury.We expect you to join us！