岗位职责
1. 每班检查当日抵店客人信息,包括贵宾、常规客人、团队的情况以及特别要求。
2.与所有部门保持良好的工作关系,熟悉前厅部工作标准及程序
3.按照酒店的政策和程序处理无法发现预订记录和酒店客满时婉拒客人入住的情况
4.向管理层汇报酒店运行过程中的不足和不合理行为
5.维持对酒店房价、折扣、包价、酒店设施、特别事件的全面了解
6.确保客人的抱怨被合适的记录并采取行动避免客人不满意的离开饭店。必要时从管理人员处获得帮助
7.支持个性化的努力,收集关键的客史和生活习惯,并积极登记录到PMS系统
8.对医疗要求和紧急事件做出快速反应,协助调查和解决客人的书面投拆
9.在必要时协助前台工作,帮助客人登记入住,结帐离店等等
岗位要求
1.能用流利的英语从事前厅服务形象气质佳,精通opera系统操作,具备较强的英文听说读写能力。
2.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
3.注重细节,工作有责任心,敢于承担责任,执行力较强。
4.有上进心和良好的学习能力和抗压能力。
作为万豪(Marriott)集团旗下的商务酒店,万怡酒店专为追求高效并讲究品质的新一代商旅人士量身定制智能灵活的旅居空间。杭州西溪万怡酒店将秉承万怡酒店品牌的服务宗旨,为宾客提供商旅共融的住宿体验。酒店紧贴杭州城市花园一西溪湿地, 与阿里巴巴等国际大型企业聚集区为邻,浙商文化中心仅一街之隔,到达西湖风景名胜区8公里,距离杭州东站15公里。设有160间宽大舒适的客房,现代的酒店大厅及休闲吧融汇了超时代的艺术风范,同时还拥有一系列全面综合的健身及休闲设施。Courtyard by Marriott Hotel, as a business hotel under Marriott Group, is designed for the new generation of business travelers who pursue high efficiency and quality. Courtyard by Marriott Hangzhou West will uphold the service purpose of the courtyard brand and provide guests with accommodation experience of business and travel accommodation. It is close to Xixi Wetland, a huge lung of Hangzhou City. It is adjacent to Alibaba and other international large enterprise gathering areas. It is only one street away from Zhejiang Commercial Cultural Center. It reaches 8 kilometers of West Lake Scenic Spot and 15 kilometers away from Hangzhou East Railway Station. With 160 spacious and comfortable rooms, the modern hotel lobby and leisure bar blend the super-era artistic style, the hotel also has a series of comprehensive fitness and leisure facilities.The hotel building style is fashionable and avant-garde and contains meaningful poetry in its simplicity and luxury.We expect you to join us!