• 人性化管理
• 五险一金
• 技能培训
• 领导好
• 节日礼物
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 每周双休

1.Maintaining a consistently high standard of operation and customer service within the department and ensuring all communications relating to hotel both external and internal are actioned efficiently to all guests.
对为您服务兼预订进行日常管理，使维持高标准的对客服务，确保内外沟通的快捷有效。
2.Greets all guests communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.
用热情的语调问候所有宾客，让他们觉得倍受欢迎。
3.Create a warm and welcoming experience for guests by concentrate on observing and collecting guest staying preference. Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other department
致力于关注和搜集客人喜爱的入住体验，为客人创造热情周到的服务。将客人和其他部门的意见和建议及时反馈给前厅部经理。
4.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money
抓住商机，用合理的方式提高酒店收入，确保客人感受物有所值。
5.Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for at your service team member. Monitors business forecast and makes team membering adjustments as required.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，为您服务中心员工。
6.Ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls and all customers requests including wake up calls are actioned speedily and in accordance with procedures.
确保所有的电话转接高效有序，叫醒电话准确无误。 
7.Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly report for related department.
估算每日薪酬，进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析。为相关部门准备日报表和周报表。
8.Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them.
简单易懂的培训新员工，使其尽快达到胜任工作的最低标准,了解公司的期许与要求。
9.Handles and delivers messages in a confidential and professional manner, maintaining guest’s privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.
准确，及时，安全的传递客户信息，确保顾客隐私。
10.Handles complaints promptly and efficiently, taking the necessary action, and informing Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知宾客服务经理。回访客人，确保客人对解决方法满意。
11.Correctly posts charges for telephone charges, as well as manage the hotels communication system to ensure that there is no loss of revenue.
准确收取电话费用, 连同处理酒店电话系统，确定没有收入的损失。
12.Clear the queues from MARSHA on an outgoing basis and correct any changes that need to be made.
处理MARSHA里的Q,并根据其要求在系统中修改或更正。

 作为万豪(Marriott)集团旗下的商务酒店，万怡酒店专为追求高效并讲究品质的新一代商旅人士量身定制智能灵活的旅居空间。杭州西溪万怡酒店将秉承万怡酒店品牌的服务宗旨，为宾客提供商旅共融的住宿体验。酒店紧贴杭州城市花园一西溪湿地， 与阿里巴巴等国际大型企业聚集区为邻，浙商文化中心仅一街之隔，到达西湖风景名胜区8公里,距离杭州东站15公里。设有160间宽大舒适的客房，现代的酒店大厅及休闲吧融汇了超时代的艺术风范，同时还拥有一系列全面综合的健身及休闲设施。Courtyard by Marriott Hotel, as a business hotel under Marriott Group, is designed for the new generation of business travelers who pursue high efficiency and quality. Courtyard by Marriott Hangzhou West will uphold the service purpose of the courtyard brand and provide guests with accommodation experience of business and travel accommodation. It is close to Xixi Wetland, a huge lung of Hangzhou City. It is adjacent to Alibaba and other international large enterprise gathering areas. It is only one street away from Zhejiang Commercial Cultural Center. It reaches 8 kilometers of West Lake Scenic Spot and 15 kilometers away from Hangzhou East Railway Station. With 160 spacious and comfortable rooms, the modern hotel lobby and leisure bar blend the super-era artistic style, the hotel also has a series of comprehensive fitness and leisure facilities.The hotel building style is fashionable and avant-garde and contains meaningful poetry in its simplicity and luxury.We expect you to join us！