【岗位职责】
1、协助前厅部经理收集对客服务过程中产生的问题信息,负责处理和解决宾客的投诉。
2、当班期间,协助前厅部经理完成酒店前厅部的接待和管理工作,熟知前厅服务设施的功能,保障其处于完好状态。
3、维护客际关系,提高宾客满意度。
4、负责重要宾客的接待工作。
5、协助处理酒店突发事件。
6、向其它班次协调交班记录上需要沟通的事项。
7、完成前厅部经理交办的其他工作内容。
【岗位要求】
1、大专以上学历,具有相关工作经验。
2、具备一定的英文听说读写能力,有较强的协调沟通能力和销售能力。
3、仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
4、注重细节,工作有责任心,敢于承担责任,执行力较强。
5、有上进心和良好的学习能力和抗压能力。
作为万豪(Marriott)集团旗下的商务酒店,万怡酒店专为追求高效并讲究品质的新一代商旅人士量身定制智能灵活的旅居空间。杭州西溪万怡酒店将秉承万怡酒店品牌的服务宗旨,为宾客提供商旅共融的住宿体验。酒店紧贴杭州城市花园一西溪湿地, 与阿里巴巴等国际大型企业聚集区为邻,浙商文化中心仅一街之隔,到达西湖风景名胜区8公里,距离杭州东站15公里。设有160间宽大舒适的客房,现代的酒店大厅及休闲吧融汇了超时代的艺术风范,同时还拥有一系列全面综合的健身及休闲设施。Courtyard by Marriott Hotel, as a business hotel under Marriott Group, is designed for the new generation of business travelers who pursue high efficiency and quality. Courtyard by Marriott Hangzhou West will uphold the service purpose of the courtyard brand and provide guests with accommodation experience of business and travel accommodation. It is close to Xixi Wetland, a huge lung of Hangzhou City. It is adjacent to Alibaba and other international large enterprise gathering areas. It is only one street away from Zhejiang Commercial Cultural Center. It reaches 8 kilometers of West Lake Scenic Spot and 15 kilometers away from Hangzhou East Railway Station. With 160 spacious and comfortable rooms, the modern hotel lobby and leisure bar blend the super-era artistic style, the hotel also has a series of comprehensive fitness and leisure facilities.The hotel building style is fashionable and avant-garde and contains meaningful poetry in its simplicity and luxury.We expect you to join us!