工作地点:杭州富阳 杭州富阳喜来登酒店
【岗位职责】
1、负责前厅部的日常运营管理,确保服务质量符合酒店标准
2、督导前台接待、礼宾、行政酒廊等岗位的工作流程执行
3、处理宾客投诉及突发事件,及时解决问题并做好记录
4、协调与其他部门的沟通协作,保障对客服务衔接顺畅
5、监督前厅区域设施设备维护及卫生清洁状况
【岗位要求】
1、具备酒店管理或相关服务行业工作经验者优先
2、良好的沟通协调能力和突发事件处理能力
3、熟练使用酒店管理系统及办公软件
4、能够适应倒班工作制
5、工作细致认真,具有团队管理意识
6、普通话流利,具备基础英语交流能力
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作为万豪(Marriott)集团旗下的商务酒店,万怡酒店专为追求高效并讲究品质的新一代商旅人士量身定制智能灵活的旅居空间。杭州西溪万怡酒店将秉承万怡酒店品牌的服务宗旨,为宾客提供商旅共融的住宿体验。酒店紧贴杭州城市花园一西溪湿地, 与阿里巴巴等国际大型企业聚集区为邻,浙商文化中心仅一街之隔,到达西湖风景名胜区8公里,距离杭州东站15公里。设有160间宽大舒适的客房,现代的酒店大厅及休闲吧融汇了超时代的艺术风范,同时还拥有一系列全面综合的健身及休闲设施。Courtyard by Marriott Hotel, as a business hotel under Marriott Group, is designed for the new generation of business travelers who pursue high efficiency and quality. Courtyard by Marriott Hangzhou West will uphold the service purpose of the courtyard brand and provide guests with accommodation experience of business and travel accommodation. It is close to Xixi Wetland, a huge lung of Hangzhou City. It is adjacent to Alibaba and other international large enterprise gathering areas. It is only one street away from Zhejiang Commercial Cultural Center. It reaches 8 kilometers of West Lake Scenic Spot and 15 kilometers away from Hangzhou East Railway Station. With 160 spacious and comfortable rooms, the modern hotel lobby and leisure bar blend the super-era artistic style, the hotel also has a series of comprehensive fitness and leisure facilities.The hotel building style is fashionable and avant-garde and contains meaningful poetry in its simplicity and luxury.We expect you to join us!