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Job responsibilities
1. Obey the company's unified leadership, be responsible for the overall work of the store, and implement all the company's rules and regulations and administrative orders.
2. Timely and accurately reflect all kinds of problems encountered in operation to the company.
3. Be responsible for the formulation of service specifications, procedures and marketing strategies, and organize the implementation after being approved by the operation Department. Keep improving business and improve management level.
4. Review the business statements of the day, conduct business analysis, make corresponding business decisions, and ensure the safety of business funds.
5. Often organize seasoning division, lobby supervisor, foreman, etc., according to the opinions of dining guests, improve and improve the service and food quality.
6. Supervise the completion of the daily operation of the store, make attendance record on time, prepare employee attendance sheet at the end of the month, and check employee attendance, appearance, appearance and personal hygiene.
7. Hospitality, modest attitude, often communicate with guests, seek feedback, properly handle guest complaints, and constantly improve service quality.
8. Strengthen the on-site management, adhere to the business hours in the front line, comprehensively grasp the business situation in the store, and timely discover and solve various problems in the business.
9. Strengthen property management, master and control the use of goods, reduce expenses and loss of goods, strictly control costs and put an end to waste.
10. We should pay close attention to the service quality, food quality, food hygiene, environmental hygiene, public security and fire safety. We should be responsible for all kinds of safety accidents.
11. Check the operation status of equipment, the use of tableware and utensils at any time, timely maintain, maintain and replace, earnestly implement the in store expense reporting system, and ask for instructions before implementing if it is beyond the scope of authority.
12. Strengthen the on-the-job training for employees, and regularly organize employees to learn service skills and marketing knowledge with the help of the old.
13. Regularly organize and train the staff's professional skills, constantly study the rules and regulations, and enhance the cohesion and competitiveness of our store.
14. Organize the store management to hold management meetings regularly.
Job requirements
1. More than 1 year working experience in the same industry;
2. Good organization, coordination, team building, management ability;
3. Have internal management ability, external sales market development ability, peripheral relationship maintenance ability and other related comprehensive ability.
岗位职责
1、服从公司的统一领导,负责本店的全面工作,执行公司的一切规章制度及行政命令。
2、及时准确地向公司反映经营中遇到的各种问题。
3、负责制定服务规范、程序和推销策略,报营运部核准后负责组织实施。业务上精益求精,不断提高管理水平。
4、审阅当天的营业报表,进行营业分析,做出相应的经营决策,并保证营业款安全。
5、经常组织调料师、大堂主管、领班等,根据就餐客人的意见,改进和提高服务、菜品质量。
6、督促完成本店日常经营工作,按时作好考勤记录,月末编制员工考勤表,检查员工出勤情况、仪容、仪表、个人卫生。
7、热情待客、态度谦和,常与客人沟通,征询反馈意见,妥善处理客人的投诉,不断提高服务质量。
8、加强现场管理,营业时间坚持在一线,全面掌握店内营业情况,及时发现和解决营业中出现的各种问题。
9、加强财产管理,掌握和控制好物品的使用情况,减少费用开支和物品损耗,严控成本,杜绝浪费。
10、认真抓好服务质量、菜品质量、食品卫生、环境卫生、治安安全、防火安全等几个主要环节工作,责任到人,严防各类安全事故发生。
11、随时检查设备运行状况,餐具、器具使用情况,及时保养、维护、更换,认真执行店内开支上报制度,超出职权范围的先请示后执行。
12、加强员工在岗培训工作,定期组织员工以老带新学习服务技能及营销知识。
13、定期组织培训员工业务技能,不断的学习各项规章制度,增强本店凝聚力和竞争力。
14、定期组织店内管理层召开管理会议。
岗位要求
1、具有同行工作经历1年以上;
2、良好的组织、协调、团队建设、管理能力;
3、具备内部管理能力,对外销售市场开拓能力,外围关系维护能力等相关的综合能力。
世纪缘酒店集团创立于1999年,总部设于中国南京,是以星级酒店、宴会中心、时尚餐饮、文化旅游、休闲娱乐、科技制造六大产业投资经营管理为主体的集团公司。 自公司成立以来,世纪缘酒店集团始终遵循着诚信至上、品质为本、发展创新的企业核心精神,经过20余年的发展,集团在中国17个城市和地区投资建设世纪缘国际酒店、世纪缘宴会中心、世纪缘国际会议中心、世纪缘艺术度假酒店等多家星级酒店。凭借完善成熟的婚庆和宴会管理体系,世纪缘在一站式婚礼宴会领域具备较强的市场竞争力,斩获“全国首家五星级婚礼酒店”等多项荣誉称号,成为宴会型星级酒店头部品牌。时尚餐饮版块,世纪缘从南京城单个体量最大的火锅城起步,陆续创立了派浪鲜生、海炽、舌尚、寻花·肆季、碉堡烤鱼等多个餐饮品牌。2022年世纪缘倾力打造下关西火车主题街区,积极开创文商旅融合新模式,开业当年即获得“南京特色消费场景街区”,成为南京滨江文旅街区新名片和城市文商旅街区的封面代表。 世纪缘在“打造中国著名品牌、构建员工依赖之家”的愿景指引下,依托集团的高品质管控、高效化建设和市场化运营等优势,力求产业化发展、可持续经营,成为全国酒店集团龙头企业之一。