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岗位职责
1.查看交班记录,了解上一班的移交事项,并负责处理;
2.熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动;
3.熟练总台各项专业业务和技能,做好对客服务;
4.熟练掌握店内信息,提供准确的问讯服务;
5.负责为下榻酒店的宾客办理入住登记手续;
6.负责客房钥匙的管理和发放工作并严格遵守验证制度;
7.制作有关报表,为其它部门提供准确的接待信息岗位要求
1.中专以上文化程度, 有相关行业从业经验的优先;
2.性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感;
3.通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
嘉璞-轩是一家具有时尚设计元素酒店,主打轻奢*社交,位于金沙江西路与金园一路交界,地处北虹桥板块,紧靠虹桥机场、国家会展中心,多条出行线路方便您到达市内各地。 酒店拥有167余豪华客房,酒店设计独具匠心, 店内所有设施都是经过精心的考虑和安排,从客户使用角度出发配置包括健身房、书吧、商务角、迷你吧,多功能休息区,会议室室等;优雅的酒店环境、完善的酒店设施,细致的服务素质,是你商务、美食住宿、娱乐休闲下塌的理想酒店。Hotel Introduction:Jiapu-Xuan is a hotel with fashionable design elements. It is located at the junction of Jinsha Jiangxi Road and Jinyuan Road. It is located in the Beihongqiao Plate. It is close to Hongqiao Airport and National Convention and Exhibition Center. Many travel routes are convenient for you to get to all parts of the city. The hotel has more than 167 luxury rooms, unique hotel design, all facilities are carefully considered and arranged, from the perspective of customer use, including gym, book bar, business corner, Mini bar, multi-functional lounge, conference room, etc. Elegant Hotel environment, perfect hotel facilities, meticulous service quality, is your business, gourmet accommodation, entertainment. Ideal hotel for leisure and leisure.