1、Ensure that the instrument meets the required requirements
确保仪容仪表符合规定要求。
2、Check the shift record, understand the transfer of the previous shift, and be responsible for handling it
查看交班记录,了解上一班的移交事项,并负责处理。
3、Familiar with the booking information and the day's customer situation, master the VIP customers and frequent customers information, understand all hotel activities
熟悉预订资料及当天客情,掌握即将来店VIP客户及常客信息,了解酒店的所有活动。
4、Familiar with hotel policies on room sales, and actively guide sales to customers
熟悉酒店有关客房销售的各项政策,积极对客引导销售。
5、Skilled in operating the professional business and skills of the front desk to ensure the quality of customer service
熟练操作总台各项专业业务和技能,保证对客服务质量。
6、Skillfully grasp the relevant information inside and outside the store, and provide accurate inquiry service
熟练掌握店内外相关信息,提供准确的问讯服务
CUALIFICATIONS:
任职要求
1、Good command of English in listening, speaking, reading and writing
具备良好的英文听说读写能力。
2、Open-minded, flexible, down-to-earth, with a strong sense of service, marketing awareness and responsibility
性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。
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昆明喜来登和德尔塔酒店,是云南首家万豪集团旗下的双品牌高端酒店,由富康城控股集团投资开发,坐落于昆明市经济开发技术区。酒店共拥有1066间/套典雅客房及套房,以现代奢华的设计与贴心服务,为宾客打造舒适惬意的旅居体验。酒店悦馐全日制餐厅,可容纳600余人同时用餐,荟萃中西美食,开放式厨房设计让您零距离欣赏五星大厨的精湛厨艺,尽享互动式美食盛宴。酒店中餐厅设有12间风格各异的私密包房,主打粤菜、滇菜、黔菜及川菜,特邀粤菜名厨匠心烹制,呈现地道风味与高端餐饮体验。酒店配备900-1400㎡无柱式豪华宴会厅,层高11米,空间恢弘大气,可灵活满足高端会议、商务宴请及浪漫婚宴等多样化需求,专业团队提供一站式服务,确保每场活动尽善尽美。