• 五险一金
• 技能培训
• 人性化管理
• 领导好
• 包吃包住
• 年底双薪

岗位职责
Job Description
1.Create a warm and welcoming experience for guests by concentrate on observing and collecting guest staying preference. Allocates rooms in accordance to the guests reservation, preference and remarks
致力于关注和搜集客人喜爱的入住体验，为客人创造热情周到的服务。按照客人的预定或喜好安排房间。 
2.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money
抓住商机，用合理的方式提高酒店收入，确保客人感受到物有所值。
3.Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for front office team member. Monitors lobby traffic and arrange team members on duty as required. Manages costs effectively by minimizing and controlling expenses.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，管理前厅部所有员工。留意大堂交通状况，根据需求进行人员调配。控制花费，节约成本。
4.Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.
确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例会及其他会议。
5.Resolves guest concerns, and implements resolutions by using discretion and judgment. Handles complaints promptly and efficiently, taking the necessary action. Follows up with all guests to ensure satisfaction with problem resolution.
用敏锐的判断力和决断力解决客户的问题。采取必要行动，及时有效的处理顾客的不满。回访客人，确保客人对解决方法满意。
6.Reviews VIP reservations and ensures proper handling of VIPs and groups, administers amenity orders, and resumes for incoming guests. Updates system by inputting inventory and non-inventory groups. Monitors special reservation requests handling and oversees rate changes on in-house guests.
关注VIP及有特殊要求的预订，及时更新系统相关信息，确保VIP及团队预订的良好运作。监督住店客人房价变更情况。
7.Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. Distributes appropriate discipline when and where required.
确保员工手册，相关劳动法，HR相关政策的一致性，必要的时候提供培训。
8.Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
根据希尔顿PDR标准，进行1：1的面谈，确保对每个员工的公平，为员工提供继续发展的平台。

岗位要求
Job Requirements
1.3 or 5 years of related working experience prefered.
三至五年相关工作经验者优先。
2.Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。
3.Thorough organization and supervisory skills proficient in accomplishing the task.
组织管理与督导技能。
4.Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
5.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
6.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客服务，能快速有效的应对各种问题。
7.Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。

         安朴自2004年第一家业务点“百草园招待所”于深圳成立，并于2005年正式更名为“英华苑”。经过不断发展，于2015年正式推出“安朴”品牌，“安”是舒适安心的居所，“朴”是不加修饰的净美。         安朴旗下共有5个子品牌：安朴珀莱、安朴逸城、安朴酒店、安朴悦庭、安朴怡庭，业务覆盖从职场新人到商界领袖，满足全职业生命周期的商旅需求。秉持匠心筑造37℃家的理念，安朴目前已在全球十多个城市、地区，发展超三十个业务点，业务拓展版图持续刷新中……       安朴，匠心筑家，陪伴筑梦之路。