- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
![](http://f3-v.veimg.cn/user/static/pcdl.dc946360.png)
扫码下载最佳东方APP
![](http://f3-v.veimg.cn/user/static/wx.2917415b.png)
扫码关注最佳东方公众号
岗位职责
1. 客户关系管理:维护良好的宾客关系,处理宾客投诉,提高宾客满意度。
2. 服务协调:协调各部门确保宾客服务的高效和顺畅。
3. 团队管理:领导和管理宾客服务团队,组织培训和指导员工工作。
4. 信息反馈:收集宾客反馈信息,提出改进服务的建议和措施。
5. 迎送服务:参与重要宾客的迎送工作。
6. 特殊情况处理:应对突发情况和特殊事件,及时解决问题。
7. 合作沟通:与其他部门保持良好沟通与合作,提升整体服务质量。Job responsibility
1. Customer relationship Management: Maintain good guest relations, deal with guest complaints, and improve guest satisfaction.
2. Service coordination: Coordinate various departments to ensure efficient and smooth guest service.
3. Team management: Lead and manage the guest service team, organize training and guide staff.
4. Information feedback: Collect feedback from guests and put forward suggestions and measures to improve the service.
5. Welcome service: Participate in the welcome work of important guests.
6. Special situation handling: deal with emergencies and special events, and solve problems in a timely manner.
7. Cooperation and communication: Maintain good communication and cooperation with other departments to improve the overall service quality.
璞麗酒店是沪上 “都会桃源”概念奢华酒店的先驱者,坐拥斐霓絲、长吧、露天花园和遥水疗。有别传统豪华五星级酒店,强调“雕琢奢华”的璞麗酒店旨在为住客提供个人专属服务,并以其独有的品味展现精致古典和现代风格的完美结合,城市空间与度假概念相互交融,带来不同以往的独特体验,成就一方大隐于市的城市绿洲。Home to PHÉNIX, Long Bar, Garden Terrace and UR Spa, The PuLi Hotel and Spa is Shanghai's first luxury urban resort. Firmly incorporated into the hotel's dedication to delivering handcrafted luxury service, guest experiences mark a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. Imbued with contemporary elements and accents of traditional Asian charm, the result is a distinctively unique, new spatial and guest experience in this oasis within the metropolis.