- 服务热线：400-826-0101 (9:00-18:00)
- 杭州总部：0571-88866108 (9:00-18:00)
Sign in for attendance in full uniform, uniform must be cleaned and presentable. Always check personal hygiene and be well groomed in appearance. Always wear a clean and tidy uniform and well-polished shoe.
Always be friendly and keep smiling under any circumstances.
Handle all complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from the Exec. Housekeeper if complaints and requests cannot be handled.
Clean and make up occupied rooms according to hotel standards by performing such duties as:
A: Emptying and cleaning of wastebaskets, ashtrays, etc. Removes room service trays from rooms for collection by room service personnel.
B: Making of beds Proper bed making as instructed according to the procedures. Ensure that all linens on the beds are clean and in good condition. Always check bed pads, blankets and bedspread, whether there are blooded marks and stains.
C: Cleaning of bathroom which includes:
a. Toilet bowls 马桶
b. Bathtubs and washbasins 浴缸和面盆
c. Mirrors, shower curtains镜子和浴帘
d. Floors and wall tiles 地面和墙砖
e. Ceiling and drainage 天花和地漏
Proper procedure in cleaning bathrooms and using right chemicals and dilution. Ensure that there is no hair in the bathtub and washbasin. Ensure that mirrors and fixtures are well polished and without stains. Dusting furniture and fittings.
D:Systematic way of dusting and using right supply and polishers. Ensure that the corners and inside the drawers are touched. Check and remember guest supplies, which are, need to be replaced during dusting furniture.
E:Changing towels, replenishing supplies as per standard set-up such as matches, soaps, stationers, etc.
F: Vacuuming of carpets starting from far of room and ends at entrance. Vacuuming upholstery and furnishing.
Check and report all maintenance repairs and requests to the supervisor immediately.
Check and report mini bar consumed item to F/O cashier.
Keep linen shelves and pantry neat and clean at all times. Ensure that vacuum cleaner is clean and in good condition.
Reports of lost and found items to HSKP office immediately.
Carry out turn down service in the evening.
Handles other duties and projects as assigned by the management.
Is prepared to implement assigned tasks during emergencies such as fires, power cuts and bomb threats.
Should familiar with in-house facilities for the purpose of assisting guests.
The city of Xian (lit, “Western Peace”) is located south west of Beijing, ninty minuties by flight. Home to the renowned Terracotta Warriors and the impressive Bell Tower, Xian was China’s capital in ancient times and was its trading and military base during the Tang Dynasty in the early 7th century. It was also the starting point for many a traveler on the Silk Route made famous by the early adventure Marco Polo. Xian is becoming a major tourism and business destination of Northwest China. The hotel is located right in the heart of Xian which is the commercial and government district, the hotel is minutes away within walking distance from the major shopping centres and allows guests easy access to the various historical and cultural sites in town which is ideal for all travellers. Renmin Square stands as another magnificent monument to Xian’s glorious past. Within this expansive complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years. This hotel complex combined 4 different styles hotels, Sofitel on Renmin Square, Grand Mercure on Renmin Square, Mercure on Renmin Square and Ren Min Da Sha. The hotels styled property with over 900 suits & rooms is combing French Morden art and Chinese traditional design with mordern comforts and features 7 restaurant outlets, 3 bars, 23 meeting rooms, a spa, an indoor swimming pool and a gymnasium. The hotel is 5 minuties away from Bell tower and Drum tower, 40 minutes Terracotta Warriors, 40 minutes away from Xianyang Interantional Airport.