1、准时到岗,整理好个人仪容仪表,带齐工作用具;对区域设施设备、器具备品、卫生条件进行检查整理。
2、按要求准备预定房间;按要求及客人需求进行接待。
3、客人到店后,积极向客人介绍公司设施及产品,主动了解客人消费习惯及需求,并随时做好服务。
4、客人消费结束后,及时整理好账单,并通知收银员结账。收拾整理客用房间。
5、身体健康
北京万达文华酒店作为万达文华品牌的旗舰店,将文化历史与现代风韵相结合。源远流长的饮食文化,优雅谦恭的东方礼仪,以及和谐灵动的审美意蕴,充分展现出酒店与时俱进的东方韵致。酒店为崇尚品质生活的尊贵宾客,提供融合东方神韵与北京特色风情的精致服务。作为致力于为宾客营造优雅旅居感受的豪华酒店,北京万达文华酒店致力于为宾客带来“韵如是,心境自开”的独特和温情的入住体验。As the Wanda Vista flagship hotel, Wanda Vista Beijing boldly reflects what China stands for and brings the "Pure Oriental Delight" - a bridge connecting culture,history with the striking aspects of modernity. Primarily focusing on urban elites who relish extraordinary services and Eastern elegance that seamlessly blends with local culture, Wanda Vista Beijing strives to deliver an unrivalled experience to our guests that reflects what Chinese culture renowned for - a keen sense of courtesy, a deep-rooted philosophy of gastronomy and a flair for refinement.