招聘房务总监Director Of Rooms_温州君廷大酒店管理有限公司招聘信息-最佳东方

JOB SCOPE 工作范围：

· Under the general guidance of the General Manager, or delegate, within the limits of established Barony Hotels Group and local hotel policies and procedures, oversees and directs all aspects of Front Office, Housekeeping, Laundry operations.

服从总经理或其授权人的全面指示，在君廷集团和当地酒店的政策和程序范围内，负责和监管前厅部、客房、洗衣房的有效正常运行。

1. KEY RESPONSIBILITIES 主要职责

· Supervises the overall activities of Front Office, Housekeeping and Laundry operations

监管前厅、客房和洗衣房的整体运作。

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition

管理这些运营部门的员工确保客人得到快捷，热情周到的服务和重视。

· Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

确保酒店设施设备干净整洁和正常的维修保养并保持酒店形象标准。

2. ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role)

本职工作﹣(职务的主要工作)

· Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security

协调房务部内部部门之间相关信息的交流，领导和其他部门的沟通特别是工程部和安保部。

· Ensures staff, particularly guest contact personnel, are familiar with known repeat guests and other VIPs and provide special attention and recognition

确保相关的前线员工熟悉并给予回头客及其他贵宾特别关注。

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct

与部门经理和总经理共同协商以便提高和改善酒店生意。

· Schedules and regularly conducts routine inspections of areas under control

对所属区域计划和定期进行例行巡查。

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees

确保所有房务部门员工有良好的仪容仪表，个人卫生和行为举止。

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information 举行整个部门月会包括回顾流程、总结运作和特别案列等详细信息。

· Promotes Inter-hotel sales and in-house facilities

推广酒店和酒店设施的销售。

· Monitors and controls the inventories for operating equipment and supplies

监查和控制相关设备和用品的库存。

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

保持和总经理，行政委员会的紧密沟通和汇报有关信息。

· Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget

控制和监察房务部门的成本花费，利润、业绩和预算的比较。

· Works within the company’s Human Resource Framework to ensure the departmental performance of staff is productive.

与人力资源部合作确保部门运营人员有效产出。

· Prepares the Rooms Division budget, participate in the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Programs.

制定房务部门的预算，参与酒店一些策略计划，市场分析和其他工作目标。

3. KEY COMPETENCIES主要能力:

Drive For Results 关注结果

· Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals

通过设立较高的成绩标准并追求积极进取的目标，力争达到优秀的标准。

· Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

争取每时每刻的进步并为达到营业结果负责，不论障碍有多少都要坚持。

Courage and Conviction勇气和信念

· Use your beliefs and values to benefit the success of the business

运用自己的优势使酒店取得成功

· Take calculated risks

勇于承担风险

· Constructively challenge the views and opinions of others and question your own assumptions

勇于提出建设性的观点和想法，澄清假设

· Take on board new ways of thinking

创新思维

· Take personal ownership for action

积极主动的行动

Understanding the Market了解市场

· Seek knowledge on different aspects of internal and external marketplace and inquire about underlying aspects of the business

寻求内部和外部的市场定额获取更多的生意

· Gather information from a variety of sources to establish the different facts affecting the business

收集全面的资源信息获取生意

· Demonstrate an understanding of issues relevant to the business and keep your knowledge up to date including legislative information

明确和更新全面的合法信息

Strategic Thinking and Innovation 策略性的思维和创新

· Stand back and think about the broader perspective in order to visualize the way forward

思维宽广，展望未来

· Think about the future and create innovative ideas in order to maximize market opportunities

预见性和创新的观点以扩大市场

· Recognize the need for new and modified approaches which will benefit the business

识别有利生意的需要

Customer Focus顾客关注

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

与酒店内外宾客建立并保持良好关系以满足其需求

· Take action to address these needs in order to exceed their expectations

通过满足客人需求以达到其期望值

· Create a positive hotel image in every interaction with internal and external customers

与酒店内外的客户交流以创造积极的酒店形象

· Champion hotel brand standards

拥护酒店品牌标准

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

确保下属熟知并运用客户导向的流程

Understanding People了解员工

· Demonstrate an insight into the behavior and interests of individuals and use this knowledge to motivate people

观察员工的行为表现激励整个团队

· Understand human behavioral trends in the marketplace and use this to take initiatives

熟知人力资源市场的趋向

Working within Organizations紧密联系组织

· Regularly read to understand the relationships within the business and other organizations such as customers and suppliers and use this knowledge to predict situations and influence outcomes

与行业和其他相关组织保持良好关系获取预见性资料

· Demonstrate a flexible and mature management style and adapt your actions to influence others to achieve results

灵活和成熟的管理以达到成效

Impact and Influence影响力

· Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance

有力倡导观点，并劝说下属接受意见，并能克复其间的阻力。

· Build consensus for action and negotiate mutually beneficial solutions to problems

建立讨论相互协商机制解决问题。

Leading to Win迈向成功

· Inspire your teams to achieve and exceed the overall business objectives

鼓励推动整个团队迈向成功

· Communicate a compelling vision and crate enthusiasm and commitment

沟通酒店目标积极的承担义务

· Motivate a broad range of people through changing circumstances

在变革的环境中激励队伍

Building Capacity 积累才能

· Recognize and develop the potential of yourself and your direct reports

自我和直接下属的认同和发展

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings

发挥优势建立组织的未来地位

Cultural Awareness文化认知

· Understand and consider the global nature of the business

理解和考虑行业整体特质

· Work effectively with colleagues from different viewpoints, cultures and countries

与不同背景，文化和国家的同事有效工作。

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