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JOB SCOPE: 工作范围
· The incumbent in the position is responsible for leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the operating procedures and Barony Hotels & Resorts Standards. He/she is also responsible for up selling rooms to maximize the room revenue.
1. KEY RESPONSIBILITIES 主要职责
· Leads the Front Office Department by developing and implementing departmental objectives in line with the hotel business objectives.
· Develops, implements and continually reviews the policies, procedures, practices and standards.
· Coordinates Front Office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to hotel Standards.
2. ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role)
· Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs.
· Selects, trains, develops and manages the performance of direct and indirect subordinates to ensure the efficient running of front office operations.
· Maximizes hotel revenue by controlling room inventory, group blocking, and packages, up selling to next room category, reinforcing the late charge policy to maximize REVPAR.
· Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
· Greets VIP guests of level upon their arrival and escorts them to their room. Establishes good rapport and offers assistance for the length of their stay.
· Approves the training plan for all front office sections and follows up to ensure compliance and efficiency of training activities.
· Prepares the annual budget and manning guide and manages the Front Office Department within budgetary guidelines.
· Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
· Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. 完成一系列行政任务，例如：主持召开会议，书写报告及备忘录，以及其它相关任务。
温州君廷酒店是由温州侨意房地产有限公司投资的国际品牌五星酒店，英国君廷品牌有着近百年的历史，酒店分布全球，在英国、加拿大、美国、中国共计有104家酒店，君廷一直秉承英伦式的“优雅”、“绅士”、“好客”的服务宗旨。酒店融合中西方建筑文化艺术，追求现代与经典的完美结合，气派、高端、豪华的特征使得君廷被赋予了豪华酒店品牌更具深度的质感。酒店坐落于温州市瓯海区高铁新城，酒店高达160米共有42层，建筑采用新古典主义风格，时尚与现代结合，华贵典雅，是瓯海区地标性酒店。毗邻动车南站，步行3分钟即可到达，周边有大象城、港龙商贸城、站南商厦、浙南物流基地等商业配套，酒店距离银泰城1.5公里，距离瓯海区政府2.5公里，与亚运村仅10分钟车程，距离温丽高速路口8分钟车程，距离s1线站点8分钟，距离机场35分钟车程，约1小时车程就可以到达雁荡山和楠溪江等著名的国家级旅游景点，交通十分便利。 君廷品牌秉承全球思维，区域运作的理念，使国际化与本土化完美结合，致力于提供休闲的环境，个性化和适时适度的服务，为商务和休闲旅行者提供真实而舒适的感受。处处彰显平等、快乐、尊荣、自由的核心价值观，践行weareone的管理理念，让每位客人感受到关注，尊重和物有所值。 Wenzhou Grand Barony hotel is an international brand five-star hotel invested by Wenzhou Qiaoyi Real Estate Co. , Ltd. . The British junting brand has a history of nearly 100 years. The hotels are distributed around the world, with a total of 104 hotels in Britain, Canada, the United States and China, royal Court has been adhering to the british-style "elegant" , "Gentleman" , "hospitable" service purposes. The combination of Chinese and Western architectural culture and art, the pursuit of modern and classic perfect combination, style, high-end, luxury characteristics of junting luxury hotel brand has been given a deeper sense of texture. Located in the new Ouhai District high-speed railway city, the hotel is 160 meters high and has 42 floors. The building is designed in the style of neoclassicism, combining fashion and modernity. It is a luxury and elegant hotel and is a landmark in Ouhai district. Adjacent to the South Railway Station, it is only 3 minutes'walk away. It is surrounded by Elephant City, Hong Kong Dragon Trade City, South Railway Station, south Zhejiang logistics base and other commercial facilities. The hotel is 1.5 km from Yintai city and 2.5 km from Ouhai district government, it is only 10 minutes'drive from the Asian Games village, 8 minutes'drive from the Wenli Expressway Junction, 8 minutes'drive from the station on the s 1 line, 35 minutes'drive from the airport, and about an hour's drive to famous national tourist attractions such as Yandangshan Geopark and Nanxi River, the transportation is very convenient. The junting brand adheres to the concept of global thinking and regional operation, making the perfect combination of internationalization and localization, and is committed to providing a leisure environment, personalized and timely and appropriate service, to provide business and leisure travelers with a true and comfortable feeling. Highlight the core values of equality, happiness, honor and freedom, and practice the weareone management philosophy to make every guest feel cared for, respected and value for money.