职位招聘

    职位:前厅部经Front Office Manager

  • 职位性质:全职
  • 工作地区:浙江省温州市
  • 招聘人数:2人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:浙江省 温州市
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:28-40
  • 计算机能力:良好
  • 语言要求:英语(熟练)
  • 国际联号工作经历:优先
  • 薪资待遇:6千-8千
  • 职位有效期:2020-01-20至2020-04-19

岗位职责/职位描述

JOB SCOPE: 工作范围

·      The incumbent in the position is responsible for leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the operating procedures and Barony Hotels & Resorts Standards.  He/she is also responsible for up selling rooms to maximize the room revenue. 

任职者负责按君廷酒店及度假村集团标准和酒店运作程序管理前厅部所有区域,负责促销客房以最大限度增加客房收入。

 

          

1.      KEY RESPONSIBILITIES 主要职责

·      Leads the Front Office Department by developing and implementing departmental objectives in line with the hotel business objectives.

领导前厅部运作,开发和执行部门工作目标,与酒店商业目标保持一致。

·      Develops, implements and continually reviews the policies, procedures, practices and standards.

发展、实行、定期回顾政策、程序、行动和标准.

·      Coordinates Front Office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to hotel Standards.

按照酒店运作标准,与各个部门(如行政办公室、客房部、市场销售部、工程部及保安部等)通力合作,保证宾客入住期间 得到无微不至的关怀。

 

2.      ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role)

本职工作﹣(职务的主要工作)

·      Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs.

按照政策,程序,标准,管理前厅部各项运作,例如:登计入住,结帐等,提供对客服务以满足客人需要。

·      Selects, trains, develops and manages the performance of direct and indirect subordinates to ensure the efficient running of front office operations.

选拔,培训,发展,计划和管理直接和间接下属的工作表现,以保持前厅部的有效运行。

·      Maximizes hotel revenue by controlling room inventory, group blocking, and packages, up selling to next room category, reinforcing the late charge policy to maximize REVPAR.

控制客房状况,团房队安排,包价,升级销售最大化酒店收入,强化延迟退房政策以最大限度增加可售房收入.

·      Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.

高峰期时,经常保持在大厅及各个对客服务区域,以保证运作良好,保持良好的公共关系,处理客人投诉,采取相关行动以保证宾客满意。

·      Greets VIP guests of level upon their arrival and escorts them to their room.  Establishes good rapport and offers assistance for the length of their stay.

欢迎VIP客人,引领他们至房间。建立良好的关系 ,在入住期间为其提供优良服务协助。

·      Approves the training plan for all front office sections and follows up to ensure compliance and efficiency of training activities.

制定前厅各部门的培训计划,跟踪以确认培训完整性和有效性。

·      Prepares the annual budget and manning guide and manages the Front Office Department within budgetary guidelines.

按照预算方针制定前厅部年度预算和人员编制。

·      Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.

掌握所有紧急状态程序,酒店促销活动,酒店产品知识,VIP到店情况,当日特别活动,并将其传递给直接下属,以便他们能回答客人的要求和问题。

·      Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.    完成一系列行政任务,例如:主持召开会议,书写报告及备忘录,以及其它相关任务。