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- 杭州总部：0571-88866108 (9:00-18:00)
JOB SCOPE: 工作范围
· To assist Sales & Marketing Director in all sales-related activities in overall and effectively sell all hotel products, maintain good relationship with clients and assist Sales & Marketing Director supervising all sales performance
1. KEY RESPONSIBILITIES 主要职责
· Assists the Sales and Marketing Director in management of all sales activities and events including direct sales, sales solicitation, sales administration and management of the sale team.
2. ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role)
· Assist Sales & Marketing Director in overseeing the planning and development of promotional strategies and marketing plans
· Assist Sales & Marketing Director in monitoring and evaluating contemporary sales and marketing initiatives and trends
· Assist Sales & Marketing Director in managing the development of department operating plans and reports in order to improve strengths, overcome weaknesses and capture opportunities
· Assist Sales & Marketing Director in instituting suitable processes to allow for the efficient and effective utilization of the departmental resources
· Assist Sales & Marketing Director in designing internal reporting systems required by the department
· Assist Sales & Marketing Director in coordinating work operations within the department/unit/outlet
· Assist Sales & Marketing Director in monitoring productivity of the unit
· Assist Sales & Marketing Director in preventing and resolve grievance
· Handle accounts/prospects.
· Solicit business according to established parameters.
· Assist in implementing & processing direct mail campaigns.
· Develop new and maintain existing business accounts through the preparation and execution go action plans.
· Entertain clients.
· Look after VIP guest in house
· Determine and recommend prospective clients by analyzing historical and other statistical information
· Conduct familiarization tour and site inspections.
· Sell all facets of the Hotel
· Maintain a regular pattern of sales calls, meeting with principals of target market
· Travel as and when required to promote the hotel, and develop potential business
· Communicate and submit appropriate material to all marketing channels and organizations that assist in promoting the hotel to ensure they are well equipped to sell the property
沟通并呈交适当的材料至所有的市场渠道和机构, 用以协助推销酒店, 确保这些材料能够有效地对酒店起至推销的作用.
· Take part in the preparation and planning of department/unit. outlet goals and objectives
· Access sales and marketing data
· Assist with the development of new products and services
· Assist with the evaluation of sales and marketing activities
· Analyze tourism data
· Monitor information and trends in the industry
· Monitor competitor activities
· Develop and maintain contact with local business generators, meeting and convention planners, Visitors/Convention Bureau, travel agents, tour operators, airlines, corporate accounts, Government Department and other procedures closely
· Build profile within local marketplace
· Attend and contribute to Sales and Market meetings
· Assist with coordinating work operations within the department and between other departments where necessary
· Discipline subordinate staff, but work with Sales &Marketing Director. Assist with staff training and development in conjunction with Sales & Marketing Director as required.
3. KEY COMPETENCIES主要能力
MANAGEMENT / LEADERSHIP 管理能力
· Building teamwork 团队建设
· Developing & Motivating others 激励和发展员工
· Organization skills 组织能力
· Problem solving & Decision making 决策解决
· Team work/.Cooperation 团队合作
· Cross cultural sensitivity 文化包容
· Interpersonal skills 人际关系
· Customer service orientation 宾客服务导向
· Writing skills: Ability to write contract 写作技能: 能制定合同
· Listening and oral skills 良好的聆听和口语表达能力
TECHNICAL COMPETENCIE 专业技能
· Negotiation & selling skills 良好的谈判及销售技巧
· Knowledge of current market trends, forecasting skills 了解并预测市场动向
· Knowledge of hotel operations and Sales & Marketing operation熟知酒店及市场销售部运作知识
· Supervisory skill 管理技能
· Knowledge of local market and business related information 熟悉当地市场及相关的市场，旅游及商务知识
· Knowledge of hotel products, facilities and services 酒店设备设施及服务相关知识
INDIVIDUAL CHARACTERISTICS 个人特质
· Integrity & Enthusiastic 正直热情
· Friendly, outgoing and caring personality 友好、外向而和善的个性
· Positive attitude 态度积极
· Patient & friendly 耐心，友善
· Self control 自制能力
· Fluency in local language 熟悉当地语言
· Fluency in English 英语流利
· Fluency in a third language preferable 最好懂第三门语言
· Proficiency in Microsoft Office software: Word and Excel 熟练运用微软办公软件如Word和Excel
温州君廷酒店是由温州侨意房地产有限公司投资的国际品牌五星酒店，英国君廷品牌有着近百年的历史，酒店分布全球，在英国、加拿大、美国、中国共计有104家酒店，君廷一直秉承英伦式的“优雅”、“绅士”、“好客”的服务宗旨。酒店融合中西方建筑文化艺术，追求现代与经典的完美结合，气派、高端、豪华的特征使得君廷被赋予了豪华酒店品牌更具深度的质感。酒店坐落于温州市瓯海区高铁新城，酒店高达160米共有42层，建筑采用新古典主义风格，时尚与现代结合，华贵典雅，是瓯海区地标性酒店。毗邻动车南站，步行3分钟即可到达，周边有大象城、港龙商贸城、站南商厦、浙南物流基地等商业配套，酒店距离银泰城1.5公里，距离瓯海区政府2.5公里，与亚运村仅10分钟车程，距离温丽高速路口8分钟车程，距离s1线站点8分钟，距离机场35分钟车程，约1小时车程就可以到达雁荡山和楠溪江等著名的国家级旅游景点，交通十分便利。 君廷品牌秉承全球思维，区域运作的理念，使国际化与本土化完美结合，致力于提供休闲的环境，个性化和适时适度的服务，为商务和休闲旅行者提供真实而舒适的感受。处处彰显平等、快乐、尊荣、自由的核心价值观，践行weareone的管理理念，让每位客人感受到关注，尊重和物有所值。 Wenzhou Grand Barony hotel is an international brand five-star hotel invested by Wenzhou Qiaoyi Real Estate Co. , Ltd. . The British junting brand has a history of nearly 100 years. The hotels are distributed around the world, with a total of 104 hotels in Britain, Canada, the United States and China, royal Court has been adhering to the british-style "elegant" , "Gentleman" , "hospitable" service purposes. The combination of Chinese and Western architectural culture and art, the pursuit of modern and classic perfect combination, style, high-end, luxury characteristics of junting luxury hotel brand has been given a deeper sense of texture. Located in the new Ouhai District high-speed railway city, the hotel is 160 meters high and has 42 floors. The building is designed in the style of neoclassicism, combining fashion and modernity. It is a luxury and elegant hotel and is a landmark in Ouhai district. Adjacent to the South Railway Station, it is only 3 minutes'walk away. It is surrounded by Elephant City, Hong Kong Dragon Trade City, South Railway Station, south Zhejiang logistics base and other commercial facilities. The hotel is 1.5 km from Yintai city and 2.5 km from Ouhai district government, it is only 10 minutes'drive from the Asian Games village, 8 minutes'drive from the Wenli Expressway Junction, 8 minutes'drive from the station on the s 1 line, 35 minutes'drive from the airport, and about an hour's drive to famous national tourist attractions such as Yandangshan Geopark and Nanxi River, the transportation is very convenient. The junting brand adheres to the concept of global thinking and regional operation, making the perfect combination of internationalization and localization, and is committed to providing a leisure environment, personalized and timely and appropriate service, to provide business and leisure travelers with a true and comfortable feeling. Highlight the core values of equality, happiness, honor and freedom, and practice the weareone management philosophy to make every guest feel cared for, respected and value for money.