招聘客房主管 Room Supervisor_温州君廷大酒店管理有限公司招聘信息-最佳东方

岗位职责

JOB SCOPE 工作范围:

· Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务。

1. KEY RESPONSIBILITIES 主要职责:

· Supervise the implementation of housekeeping standards and procedures in relation to:

监督客房部各项标准和工作程序的执行：

· Bedroom service臥室服务

· Bathroom service卫生间服务

· Valet service洗衣服务

· Cleaning service清洁服务

· Linen maintenance布巾维护

· Recommended changes to these standards and training needs on an ongoing basis

就这些标准和培训需求提供持续性的改进建议。

· Maintain a current and thorough knowledge of all housekeeping systems

对客房部所有系统有最新和完整的知识。

· Open and close the shift and ensure effective shift hand over

负责管理接班和交班工作，以确保交接班过程的有效进行。

· Distribution and collection of keys分发和收集钥匙。

· Management of all incoming and outgoing calls管理所有的呼入和呼出电话。

· Solve employee grievances解决员工受到的不公正待遇问题。

· Perform Room allocations分配客房

· Perform Room inspections检查客房

· Prioritize arrival rooms排列抵店客人客房的优先顺序。

· Liaise with Front Office for guest and hotel requirements 配合前台满足酒店和客人的要求。

· Ensure guest valet is processed and delivered in a timely manner

确保及时为客人提供洗衣服务并送还。

· Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

· Manage all special requests made by guests处理客人所有的特殊要求。

· Ensure consistency within the department确保部门内工作的一致性。

· Management of lost property for the hotel管理酒店的遗失财物。

· Ensure you have complete knowledge of room types, layouts and facilities

确保具有客房类型，设计和设施的全面知识。

Manage storage areas管理仓库

· Maintain adequate stock levels保存充足的用品存货。

· Complete stock takes as required按要求完成库存盘点工作。

· Maintain stock levels维持存货水平

· Conducts shift briefings to ensure hotel activities and operational requirements are known

进行交接班说明，确保了解酒店的工作和运营需求。

· Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求.

· Works with Superior Director of Finance in the preparation and management of the Department’s budget.

与上级领导和财务总监一起编制和管理部门预算。

2. Jobholder Requirements 资质要求:

Physical (Age, Sex, Presentation, etc) 基本要求（年龄，性别，外貌等）:

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to speak, read and write English具有说，读和写英语的能力。

· Proficient in the use of Microsoft Office 熟练使用微软办公软件

· Organizational and training abilities具有组织和培训能力

Education Qualification 学历要求:

· High School or Diploma in Hotel Administration, Hotel Management or equivalent

高中或酒店行政管理，酒店管理或相当的中专学历。

Experience经验:

· 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。

· Type and level of experience required may vary slightly based on size and complexity of operation

经验类型和程度的要求可能因运营规模和复杂性而略有不同。

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