招聘预订文员Reservationist_温州君廷大酒店管理有限公司招聘信息-最佳东方

JOB SCOPE: 工作范围

· Assist Management in increasing the Hotel’s profitability.

协助饭店管理层增加饭店的利润。

· Assist guests and ensure their stays at hotel Wanda is comfortable and an experience to remember.

帮助客人，确保客人在酒店入住期间的舒适并对饭店留下了美好印象。

1. ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role)

本职工作﹣(职务的主要工作)

· Receive and confirm all guest room reservations. 接收并确认所有的房间预订。

· Take and processes reservation requests received by phone, letter, fax etc. sends confirmations.

接受通过电话,信件,传真等方式的预订并发回确认.

· Answer enquiries about hotel services and facilities; Answers questions on rates and room type available. 回答关于酒店服务和设施的询问；回答房价和房间类型的询问。

· Assist in creating maximum efficiency within the department. 在部门里创造最高的效率。

· Answer complaints regarding reservations and refers problems to reservation supervisor.

回答关于预订的投诉并把问题向预订主管汇报。

· Sort and classify reservations into several types such as VIP commercial firms, group and regular F.I.T. etc. 按顺序把预订分为几类，例如贵宾，商务公司，团队和散客等。

· Update correspondence based on subsequent notices, I.E. revisions, cancellations, follow up letter and deposit if any. Make sure that the correspondence against the details in the computer is correct.

在接到通知后修改确认，例如修改预订，取消预订，如需押金等书面确认。根据计算机内的详细信息确定确认书是否正确。

· Prepare reservation correspondence and VIP list for the following day, crosschecks and hand to the F/O manager and DOSM every evening.

准备下一天的预订信和贵宾名单，交叉检查并在每晚交至前台经理及市场总监。

· Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.

通过合适的途径,向客人提供服务和最新、最准确的信息。

· Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel. 保持饭店的良好声誉并协助饭店赢得更高的利润。

· Build a good working relationship with all colleagues and employees of the Hotel.

同饭店的所有同事和员工建立良好的工作关系。

2. KEY COMPETENCIES主要能力

Education 教育：

· Bachelor degree

本科学历

Experience工作经验:

· Have at least 3 years working experience in star hotel.

具备星级酒店3年以上工作经验。

Additional Skill required其它技能要求：

· Be familiar with Office tool, Word, Excel, Power Points

熟练使用office工具，Word, Excel, power points

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