职位招聘

    职位:前台接待员Guset Relation Officer

  • 职位性质:全职
  • 工作地区:浙江省温州市
  • 招聘人数:若干
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:20-32
  • 计算机能力:熟练
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:3千-4千
  • 职位有效期:2020-07-10至2020-08-09

岗位职责/职位描述

1. KEY RESPONSIBILITIES 主要职责:

· Checks in the arriving guest and checks out the departing guests in a friendly and caring manner according to the procedures and standards.

按照标准程序为抵店客人办理入住登记,为离店客人办理结帐手续。

· Answer all guests’ requests and questions in a friendly and caring manner, whether by telephone or in person, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.

礼貌地回答客人的电话或面对面讯问。提供或接收信息并采取相应行动,或移交给相关人员处理。包括但不限于提供保险箱,处理留言,处理投诉。

 

2. ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role)

本职工作﹣(职务的主要工作)

· Upon check in, registers guest and assigns rooms.  Accommodates special requests whenever possible. If needed, assists guests in completing the registration cards. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Verifies the guest’s method of payment and follows established credit-checking procedures or refers cash handling payment to cashiers.  Invite bellman to escort guest to the room.

办理入住登记手续时,尽可能根据客人喜好安排房间。如果需要,帮助客人填写登记表。运用建议性销售技巧推销客房及推荐其它酒店服务。确认客人付款方式,遵循既定信用制度,接受现金支付。请行李员引领客人至房间。

· Upon departure of guests, processes the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settles the guest account and gives copy of the invoice.

办理结帐手续时,执行结帐程序,询问未入账消费。收取客人付款并出具发票。

· Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balances his/her cash float.

执行前台收银员一切帐务交易,例如:根据程序入帐,兑换外币。下班时平帐。

· Coordinates room status updates with the housekeeping department by notifying them of all group checkouts, late checkouts, early check-ins and special requests.

通过通知团队离店、延迟退房、提前入住和其他特殊需求向客房部提供的房间情况更新。

· Keeps himself/herself informed of product and service knowledge as well as the hotel daily and meeting activities.

随时了解酒店服务设施信息以及每日会议活动。

· Possesses a working knowledge of the room reservation procedures. After the Reservations work hour, takes reservations and cancellations if required.

掌握预定程序,预定部下班后,视需求承担预定和取消工作。

· Maintain the neatness of the working area.

随时保持工作区域凊洁卫生

 

 

3. KEY COMPETENCIES 主要能力:

 

TASK ACHIEVEMENT 任务完成能力

· Flexibility in the scheduling      工作日程灵活性

 

RELATIONSHIP 人际关系

· Customer service orientation      宾客服务导向

· Cross cultural sensitivity      文化包容

· Team work/.Cooperation       团队合作

 

COMUNICATION 沟通能力

· Basic Written Skills     基础写作能力

· Listening and oral skills    良好的聆听和口语表达能力

 

TECHNICAL COMPETENCIE 专业技能

· Knowledge of Cashier operations a plus   收银知识

· Knowledge of Hotel Business Operations   酒店运作知识

 

INDIVIDUAL CHARACTERISTICS  个人特质

· Enthusiastic and pleasant personality   热忱愉悦

 

OTHER SKILLS 其他技能

· Fluency in local language     熟悉当地语言

· Fluency in English    英语流利

· Fluency in Word & Excel     熟练使用字处理和表格软件