招聘前台主管Front Office Supervisor_温州君廷大酒店管理有限公司招聘信息-最佳东方

1. KEY RESPONSIBILITIES 主要职责

· Assist the Front Office Manager in all aspects of their duties协助前厅部经理全面负责部门

· Assist Front Office Manager in execution of the management of staff to ensure guests receive prompt, cordial attention and personal recognition

协助前厅部经理全面管理员工以保证客人得到及时、热忱的重视和个人化的服务与重视。

2. ESSENTIAL DUTIES AND RESPONSIBILITIES – (Key Activities of the role)

本职工作﹣(职务的主要工作)

· Monitor Front Office and particularly Guest Relations personnel, to ensure known repeat guests and other VIPs receive special attention and recognition

监察前厅部尤其是客户关系员工确保酒店的回头客和重要贵宾得到特别关注和重视.

· Control the availability of rooms, rooms types, accuracy of room count and rate categories

有效的控制房间数量，房型，房间账目和各种房价的精确度.

· Maximize occupancy, revenue and average rate while maintaining high service standards

在保持高标准的服务标准下最大化的增加酒店入住率，收入以及平均房价.

· Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

时刻保持和客房部的紧密沟通以遵从到店有房的政策和良好的房间状态.

· Turn away guests if occupancies deem it necessary ensuring no good will is lost.

如果在允许的情况下不要流失任何的客人.

· Liaise closely with Housekeeping Manager to ensure special guest needs, amenities and other room related requests are met.

紧密联系客房部经理确保满足客人的特别要求，房间客用品及与房间相关的需求

· Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.

熟悉信用政策和程序，紧密联络财务部门确保遵循财务程序。

· Know system recovery procedures.熟悉系统恢复的程序.

· Interpret computer reports.了解和熟知系统报告.

· Compile statistics for front office and provide reports relating to that area.制定前厅部的统计以及提供相关的报表给相关的部门。

· Continually check the accuracy of room count.坚持检查房间数量的精确性.

· Approve upgrades and special amenities in absence of manager.在经理不在场的情况下授权房间升级和特别欢迎礼物.

· Maintain inter-departmental relationships to ensure seamless customer service.保持各部门的良好关系以确保客户服务的无缝衔接.

· Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival.

经常检查大堂、前台和随机抽查预到重要贵宾房间的清洁和整洁.

· Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

协助准备员工有效的工作安排，合理安排休假，提前预知和考虑未来的住房信息特别是一些大型团队和有特殊要求早/晚入住或早/晚退房的情况。

· Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

管理和监督部门员工仪容仪表的标准，包括：着装，卫生，制服，仪容仪表。

· Provide input for Front Office Departmental Meetings and deputizes in cases of absence

出席前厅部会议，若有事缺席的话，应派代表参会。

· Promote Inter-hotel sales and in house facilities推动和销售酒店以及酒店设施。

· Perform other tasks as assigned完成其他安排的任务。

3. KEY COMPETENCIES主要能力

MANAGEMENT/LEADERSHIP 领导

· Building teamwork 团队建设

· Developing others 支持发展

· Motivating others 激励员工

· Planning/ Organization 计划组织安排

· Problem solving & Decision making 决策解决

TASK ACHIEVEMENT 完成任务

· Adaptability/ Flexibility 适应灵活性

· Concern for quality 专注程度

· Influence 影响力

· Initiative 主动性

· Managing performance 管理表现

· Results oriented 目的导向

RELATIONSHIP 关系

· Teamwork/ Cooperation 团队合作

· Cross cultural sensitivity 文化包容

· Interpersonal skills 个性能力

· Customer service orientation 宾客服务定位

TECHNICAL COMPETENCIES 专业技能

· Knowledge of up selling techniques 升级销售

· Knowledge of maximizing revenues 收入最大化的知识

INDIVIDUAL CHARACTERISTICS 个人特质

· Friendly and caring 友好和善

· Analytical thinking 分析思考

· Stress Management 压力管理

OTHER SKILLS 其他技能

· Fluency in local language 熟练当地方言

· Fluency in English 熟练英文

· Fluency in other language preferable 第三种语言优先

· Proficiency in Microsoft Office software: Word, Excel and PowerPoint 熟练掌握微软办公软件

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