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岗位职责
1. 协助制定酒店年度培训规划和月度培训计划。
2. 负责酒店各项培训的组织及展开。
3. 按期向上级领导反馈酒店培训实施结果。
4. 负责所有雅高集团心艺家的活动。
5. 审核和制定各种培训教材;定期考核员工的酒店产品知识和仪容仪表以及酒店礼仪标准。
6. 了解酒店各部门的培训需要,提出可行性教学建议并实施。
7. 创立员工认可项目,定期颁布最佳员工的奖励。8. 定期维护及更新酒店人才与文化部的微信公众号。
岗位要求
1. 大专以上学历,至少3年以上相关部门工作经验,专业对口者,具有培训工作经验或有国际品牌酒店工作经验的优先考虑。2. 熟悉岗位培训工作程序。
3. 了解酒店员工的服务工作规范和质量标准的要求。
4. 具有良好的沟通能力和协调能力。
5. 具有较强的文字综合能力和口头表达能力,中英文水平良好。6. 能熟练使用电脑等相关办公软件。
Key Responsibilities:
1. Lay down the Annual Hotel training plan and monthly training calendar.
2. To Implement different types of training through out the year.
3. To submitt the training report and feedback to the hotel excom members after training.
4. In charge of all Accor program/ Heartist Activities.
5. To audit the training materials, in charge of hotel inspections such as grooming, greeting, hotel product knowledge.
6. To manage the survey about training needs, provide the certain trainings related to that.
7. To create some staff recognition programs, to provide the awards to monthly, quarterly, annually Best Staff.
8. To maintain and update the Talent & Culture Wechat platform regularly.
Required Skills:
1. Minimum 3 years experience in Learning and development or related departments including supervisory experience, or an equivalent combination of education and experience are preferred.
2. This role requires to know the hotel training system.
3. This role requires to understand the hotel working standard and Accor criteria.
4. A strong communication skills and coordination ability
5. A strong oral expression and writing ability in both English and Mandrain is preferred.
6. This role requires to have a comprehensive computer skills, especially on Excel, Powerpoint, and wechat platform, and poster and etc.
美憬阁(MGallery)是雅高集团(Accor) 旗下专为生活、文学与文化崇尚者所设计的高端精品酒店,是谱写迷人故事、分享动人时刻的理想目的地。美憬阁精选酒店遍布于全球30多个国家,拥有103家酒店。每一家酒店背后都有着极富当地特色的动人故事。弥勒东风韵美憬阁精选酒店置身由葡萄园、薰衣草地和大批后现代建筑构成的东风韵艺术小镇。酒店深受小镇浓郁的艺术氛围浸染,也传承了美憬阁品牌独具特色的故事线及对本地自然与匠艺的关注。酒店设有9种房型、共计232间客房,满足了不同客群的多元需求。所有客房的命名和创作,都致敬了云南的当地艺术——制陶、建筑、绘画、印染、谱乐(筑、绘、印、谱)和特产珍宝——美玉和宝珠,将酒店“艺术话万物,灵感绘生活”的旅居美学宗旨体现得淋漓尽致。与此同时,酒店的四个餐厅及酒吧可以满足客人对各地美食的需求。作为度假村,娱乐设施方面酒店拥有1300平米户外泳池,24小时健身房,儿童乐园,同时还拥有超过400平米的多功能会议和宴会空间以及特色独有的定制化婚礼服务,无论是情侣出行享受私密空间,还是家庭度假怡情养神,商务会议或大型聚会,弥勒东风韵美憬阁精选酒店会为宾客带来前所未有的独特体验。As one of the brand hotel in the Accor Group, MGallery hotel allows its guests to discover the world and beyond through a collection of boutique hotels, which are equally intimate and engaging. Dongfengyun MGallery Mi' Le is located in Dongfengyun artistic town. The artistic town consists of a spectacular vineyard, beautiful lavender field, unique modern architectures, and much more, all contributing to Dongfengyun MGallery's "Signature" experience. Dongfengyun MGallery Mi' Le is a leisure resort with 232 rooms with 9 different room types to satisfy any and all of our guests needs. With a total of four restaurants, each providing different meal options for our guests to savour. As for resort entertainment, our 1300 square meters of outdoor pools, 24 hour gym and Kids Club are open for you! We also offer more than 400 square meters of meeting space and elegant customized wedding services, availiable for the guests. No matter what purpose of your journey, Dongfengyun MGallery Mi' Le would be a special plave with incomparable experience for YOU!