招聘前台接待 Front Desk Receptionist_弥勒东风韵美憬阁精选酒店招聘信息-最佳东方

岗位职责：

1. 根据预订信息准确地为客人安排房间及满足合理需求。

2. 完成前台日常基本入住及退房手续，同时需掌握和保证前台外事传输的正确性。

3. 完成团队接待，检查团队操作的细节需要达到客人要求。

4. 执行前台房间销售升级和雅高心悦界会员招募计划，以最大化收益和客人忠实度。

5. 执行雅高集团标准的对客服务流程。

6. 预知客人需求，收集客人喜好，并确保可以为客人提供个性化的宾客体验。

岗位要求：

1. 大专以上学历，有1年相关工作经验，懂得基础英语。

2. 性格开朗、头脑灵活、工作踏实，具有较强的服务意识、推销意识和责任感，抗压能力强。

3. 知晓酒店各项对客政策、设施设备及服务种类以及前厅工作程度和规范。

4. 相貌端正，身体健康，形象气质好。

Key Responsibilities:

1. To arrange the room assigment and satisfied the guest in terms of reservation info.

2. To manage Daily Check-In & Check-Out procedures and ensure the infomation are accurate in the system.

3. Group reception, ensure the group guest's demands are reached.

4. To upsell the rooms and promote our ALL membership program.

5. To implement guest engagement in standard way.

6. Forecasting guest's need and their preference, provide cousu main service to guest.

Required Skills:

1. To have 1 year experience in front office / guest services or related departments including supervisory experience, or an equivalent combination of education and experience are preferred.

2. Positive personality is a plus for this role, to equiped with sense of service, be responsible and able to work under pressure.

3. Be well know with hotel industry policies, the basic procedures of front office department.

4. Healthy and positive features.

美憬阁（MGallery）是雅高集团（Accor）旗下专为生活、文学与文化崇尚者所设计的高端精品酒店，是谱写迷人故事、分享动人时刻的理想目的地。美憬阁精选酒店遍布于全球30多个国家，拥有103家酒店。每一家酒店背后都有着极富当地特色的动人故事。弥勒东风韵美憬阁精选酒店置身由葡萄园、薰衣草地和大批后现代建筑构成的东风韵艺术小镇。酒店深受小镇浓郁的艺术氛围浸染，也传承了美憬阁品牌独具特色的故事线及对本地自然与匠艺的关注。酒店设有9种房型、共计232间客房，满足了不同客群的多元需求。所有客房的命名和创作，都致敬了云南的当地艺术——制陶、建筑、绘画、印染、谱乐（筑、绘、印、谱）和特产珍宝——美玉和宝珠，将酒店“艺术话万物，灵感绘生活”的旅居美学宗旨体现得淋漓尽致。与此同时，酒店的四个餐厅及酒吧可以满足客人对各地美食的需求。作为度假村，娱乐设施方面酒店拥有1300平米户外泳池，24小时健身房，儿童乐园，同时还拥有超过400平米的多功能会议和宴会空间以及特色独有的定制化婚礼服务，无论是情侣出行享受私密空间，还是家庭度假怡情养神，商务会议或大型聚会，弥勒东风韵美憬阁精选酒店会为宾客带来前所未有的独特体验。As one of the brand hotel in the Accor Group, MGallery hotel allows its guests to discover the world and beyond through a collection of boutique hotels, which are equally intimate and engaging. Dongfengyun MGallery Mi' Le is located in Dongfengyun artistic town. The artistic town consists of a spectacular vineyard, beautiful lavender field, unique modern architectures, and much more, all contributing to Dongfengyun MGallery's "Signature" experience. Dongfengyun MGallery Mi' Le is a leisure resort with 232 rooms with 9 different room types to satisfy any and all of our guests needs. With a total of four restaurants, each providing different meal options for our guests to savour. As for resort entertainment, our 1300 square meters of outdoor pools, 24 hour gym and Kids Club are open for you! We also offer more than 400 square meters of meeting space and elegant customized wedding services, availiable for the guests. No matter what purpose of your journey, Dongfengyun MGallery Mi' Le would be a special plave with incomparable experience for YOU!