• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 节日礼物
• 技能培训
• 管理规范

1.     Provide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided.        
负责当值期间前台的监督和领导工作,确保前台接待做好接待工作，始终如一的向客人提供高品质服务 
2.     Supervises front desk staff to insure smooth and efficient operation during the assigned shift.
督促管理当值期间前台的接待工作，确保提供优质高效的服务。 
3.     Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement.
与员工有效的沟通，提出明确指示，关注员工的表现并给予激励。
4.     Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.
在遵循酒店规章制度、维持优质高效服务的基础上设法解决宾客及员工遇到的困难和问题。
5.     Manages Reception, resolves guest concerns and handles emergencies. Other challenges that may occur during the assigned shift, implements resolutions by using discretion and judgment.
管理前台，用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
6.     Supports and motivates Reception team members by leading by example and employing competent and consistent management practices.
通过训练及一致的管理，以自己为榜样领导和激励团队员工。
 7.     Actively takes part in training the team, supporting and leading formal training sessions and focusing on the job training to ensure that all team members are of the same standard. Also attends training where and when required.
积极地培训员工,让员工保持一致标准，同时参加必要的培训。
8.     Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
作为员工的导师，提高员工水平，促进他们完成所设立的目标。
 

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