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1. Manages concierge team member in order to provide special assistance and information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction. Carries out any other reasonable duties and responsibilities as assigned.
对礼宾部进行日常管理,处理部门突发事件。熟知当地及周边景区景点,餐馆,娱乐场所及商务中心,为客人提供个性化服务。完成交给的其它工作。
2. Hires, trains, supervises, disciplines concierge team member. Schedules team member in accordance with hotel manages department budget, including approval of payroll.
依照酒店人员录用及相关条例应聘,培训,监督,管理礼宾部员工。
3. Creates activities and provides information and support to ensure total guest satisfaction for group clientele. Works with the sales department and attends pre –con meetings.
协助酒店销售部门处理好会议及团队客户的各项需求,提高客户满意度。
4. Is involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
培训部门高潜能员工,促进工作水平的提高及进一步的职业规划。
5. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。
6. Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动,及时有效的处理顾客的不满,适当的时候告知值班经理或宾客服务经理。回访客人,确保客人对解决方法满意。
7. Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客档案和信息,确保预订的有效性和准确性。
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