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Acts as liaison between field sales person and customer throughout the event process (Pre-event, event, post-event). Make presence known to customer at all times during this process
作为整个宴会活动的协调,包括宴会开始前,进行中及宴会结束后的所有相关事宜,与客户及销售及时沟通
Facilitates various meetings as necessary (Banquet event order meeting, block review. Etc)
参加各类必须会议,如内部宴会会议,预定场地等
Manages group room blocks and meeting space for assigned groups
为指定团队预定房间及各个会议室场所
Greets customer during the event phase and hands-off to event operations team for the execution of details
在宴会开始前问候客户,对于宴会实际操作由宴会厅操作部门执行
Sets a positive example for guest relations
建立积极的客户关系群
Observes service behaviours of associates and provides feedback to individuals; continuously strives to improve services performance
观察员工的服务举止并给于他们客观的建议从而达到不断的提高服务质量
Emphasizes guest satisfaction during all department meetings and focuses on continuous improvement
在所有部门会议上强调客户满意度及集中于不断的提高
Accurately forecasts group rooms and event revenue (catering and audio-visual) for his/her groups
精确预测客房及各类宴会收入包括外卖活动
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