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Job Description
岗位描述
Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Training Manager position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource.
负责管理酒店的培训职能,包括发展合格的部门后备培训师,建立一套酒店培训数据和评估结果系统。培训经理这个职位将对每家酒店员工的知识技能和工作态度起影响作用,并确保酒店拥有和任用高素质的人力资源。
Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。
Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
使自己了解洲际酒店集团人力资源和培训的规范,必要之处进行本地化处理。
Ensure effective training programs are in place for the following:
确保在以下方面有效的执行培训计划:
o New Employee Orientation
o 新员工入职
o Train the Trainer
o 培训培训师
o Customer Service Training
o 宾客服务培训
o Technical job specific training (through certification of departmental standards and procedures)
o 技术性职位的专门培训(部门规范程序证书)
o Supervisory Skills Training
o 监督管理技能培训
o Management Development
o 管理层发展
o Fire, Life and Safety Training
o 消防和生命安全培训
o Selling Skills
o 销售技巧
o Employee retraining
o 员工再培训
Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
监督每个部门培训业务计划的进展,确保实现培训目标。
Maintains all hotel training records
保存酒店全部的培训记录。
Prepare and monitor training programs for:
制定和监督为以下人员提供的培训项目:
o Management Trainees
o 管理培训生
o Work Experience
o 实习生
o Hotel School Trainees, etc
o 酒店学校实习生等
· Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
与能够协助提供高级或专业培训的专业人士取得联系。
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。
Required Skills –
技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Corporate certification in training programs may be required such as GTC Registered Assessor, and Certified Assessment Center Assessor designations, etc.
可能要求具有公司的培训证书,如GTC注册评审员,认可的评估中心评审专员
· Proficient in the use of Microsoft Office
· 精通微软办公软件
· Problem solving, analytical, reasoning, motivating, organizational and training abilities.
· 具有解决问题,推理,号召,组织和培训能力
· Good writing skills
· 良好的写作技能
上海虹桥金臣皇冠假日酒店坐落于虹桥商务区核心地带,步行10分钟便可抵达虹桥火车站,距虹桥国际机场和国家会展中心仅5到8分钟车程,地铁2/10/17号线信步可达。Located at the heart of Shanghai Hongqiao CBD, Crowne Plaza Shanghai Hongqiao takes merely 10 minutes by feet to reach Hongqiao Railway Station and metro line 2/10/17, 5-8 minutes by car to reach Hongqiao International Airport, National Exhibition and Convention Centre.酒店拥有331间摩登雅致的客房及套房;3个精选餐厅,1100平方米灵活的会议场地,共4间会议室,专业而完善的会议设施,多维度满足您的每一个会议需求。完善的健身设施,让您在工作之余,放松身心。Crowne Plaza Shanghai Hongqiao has 331 stylishly designed guest rooms and suites, 3 selected restaurants, 1,100 square meters of flexible event space across 4 meeting rooms, and outstanding fitness facilities. Perfect for business and leisure travelers.酒店以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您平衡工作与生活的需求,旨在为新时代商旅人致力打造更好的商旅新体验,助力每一次商旅都高效顺利收获成功。We champion a new and better way of business travel that recognizes your blurred and blended needs to achieve personal and professional success.