招聘行政楼层经理 Executive Floor Manager_上海虹桥金臣皇冠假日酒店招聘信息-最佳东方

Is familiar with all happening in the hotel, arrivals, departures and see-offs of guests staying in-house.
掌握酒店内发生的所有状况，客人抵达，离店，欢送住店客人。

Is familiar with VIP room blocks and conducts random inspections of rooms.
熟系VIP客人房间的安排，随时抽查。

Ensures that the Executive Lounge, Reception and guestrooms are clean, organized, properly supplied and manned.
确保贵宾酒廊、接待台及客房是整洁有序的，保持备品充足和人员充足。

Is responsible for the efficient functioning of the Executive Club Lounge which provides personalized guest services such as check-ins and check-outs; airline reservation /Confirmation and food & beverage service.
负责贵宾酒廊的有效运行，给客人办理个性化的入住登记手续和离店手续，提供机票预定确认以及食品和饮料的服务。

Monitors the quality of service in the Executive Club to ensure that the standards are maintained.
监督贵宾的服务质量以确保达到运营标准。

Interacts with the Executive Club guests to obtain feedback and to measure guest satisfaction.
与贵宾客人交流以得到客人的反馈并让客人满意。

Maintains all equipment in good working order and instructs new employees on their use.
确保所有设备都处于良好的工作状态，并及时教会新员工使用。

Ensures proper update and maintenance of Guest History in order to effect personalized attention and service.
确保正确的更新顾客的资料以便有效的提供个性化的关怀和服务。

Handles problems and complaints affecting Executive Club guests.
解决并处理贵宾客人的问题和投诉。

上海虹桥金臣皇冠假日酒店坐落于虹桥商务区核心地带，步行10分钟便可抵达虹桥火车站，距虹桥国际机场和国家会展中心仅5到8分钟车程，地铁2/10/17号线信步可达。Located at the heart of Shanghai Hongqiao CBD, Crowne Plaza Shanghai Hongqiao takes merely 10 minutes by feet to reach Hongqiao Railway Station and metro line 2/10/17, 5-8 minutes by car to reach Hongqiao International Airport, National Exhibition and Convention Centre.酒店拥有331间摩登雅致的客房及套房；3个精选餐厅，1100平方米灵活的会议场地，共4间会议室，专业而完善的会议设施，多维度满足您的每一个会议需求。完善的健身设施，让您在工作之余，放松身心。Crowne Plaza Shanghai Hongqiao has 331 stylishly designed guest rooms and suites, 3 selected restaurants, 1,100 square meters of flexible event space across 4 meeting rooms, and outstanding fitness facilities. Perfect for business and leisure travelers.酒店以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您平衡工作与生活的需求，旨在为新时代商旅人致力打造更好的商旅新体验，助力每一次商旅都高效顺利收获成功。We champion a new and better way of business travel that recognizes your blurred and blended needs to achieve personal and professional success.