招聘礼宾部经理_上海虹桥金臣皇冠假日酒店招聘信息-最佳东方

Supervise and direct Concierge Desk activities and Concierge staff

· 对礼宾部柜台的活动和礼宾部服务人员实施监督和指导

· Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail

· 负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人

· Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests

· 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息

· Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits

· 最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长

· Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean

· 确保大厅始终保持整洁，烟灰缸始终干净

· Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management

· 在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作

· Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times

· 负责维护酒店信息簿（功能板），并确保所有信息的准确性和实效性

· Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

· 在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日

· Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently

· 确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务

· Handle problems associated with guests and liaise with department heads or executive management in the absence of the Front Office Manager.

· 处理与客人相关的问题，在前厅经理缺席的情况下负责与各部门负责人或行政管理部门联系

· Works with line manager and Human Resources on manpower planning and management needs

· 与上级领导和人力资源部一起进行人力规划和管理需求

上海虹桥金臣皇冠假日酒店坐落于虹桥商务区核心地带，步行10分钟便可抵达虹桥火车站，距虹桥国际机场和国家会展中心仅5到8分钟车程，地铁2/10/17号线信步可达。Located at the heart of Shanghai Hongqiao CBD, Crowne Plaza Shanghai Hongqiao takes merely 10 minutes by feet to reach Hongqiao Railway Station and metro line 2/10/17, 5-8 minutes by car to reach Hongqiao International Airport, National Exhibition and Convention Centre.酒店拥有331间摩登雅致的客房及套房；3个精选餐厅，1100平方米灵活的会议场地，共4间会议室，专业而完善的会议设施，多维度满足您的每一个会议需求。完善的健身设施，让您在工作之余，放松身心。Crowne Plaza Shanghai Hongqiao has 331 stylishly designed guest rooms and suites, 3 selected restaurants, 1,100 square meters of flexible event space across 4 meeting rooms, and outstanding fitness facilities. Perfect for business and leisure travelers.酒店以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您平衡工作与生活的需求，旨在为新时代商旅人致力打造更好的商旅新体验，助力每一次商旅都高效顺利收获成功。We champion a new and better way of business travel that recognizes your blurred and blended needs to achieve personal and professional success.