• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 员工活动
• 包吃包住
• 年底双薪
• 人性化管理

Manage the Daily Rooms Operations
管理房务部日常运营
 
·         Communicate management strategy and targets to department heads and line talent and lead the team to achieve the goal(s).
与各部门经理及第一线人才传达管理战略及任务，并带领整个房务部团队达到目标。
·         Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction.
管理房务部所有运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。
·         Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits.
与收益管理和销售团队协作，最大化酒店入住率、收入和利润。
·         Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, ENG etc., arrange Front Office Manager/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well.
每日梳理客人预抵及在店客人信息，与本部门及其他部门如餐饮部、工程部等分享；安排前厅部经理或行政管家检查跟进客人的要求是否得到落实；并亲自对重要客人的房间进行日常检查。
·         Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers.
进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行，并在发现安全隐患时采取行动并通知危机处置团队。
·         Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
参与部门日常运营，以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。
·         Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan.
管理和控制运营设备及物资储存数量的盘点，进行计划性采购。
·         Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed.
参与每周的视察确保各项设施的运行状态与定期维护计划相符合，并管理好固定资产。
·         Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues.
坚持并推行健康与安全政策，以确保安全的工作环境；同时确保所有同事都熟悉了解并掌握安全及紧急程序。
·         Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
·         Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%.
确保《食品安全与卫生标准》和所有信息安全标准在房务部被百分之百的执行。
 
Provide Guests’ Experience that Exceed Guests’ Expectations
为客人带来超越期待的入住体验
 
·         Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them.
系统化宾客认知流程以确保对宾客尤其是对常客的认知度，同时保证贵宾得到特殊关注；经常性的拜访长住客和常客，与客人建立良好的关系。
·         Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team.
寻求各个渠道上关于客人满意度的反馈，并根据我们的使命宣言和人才赋权的理念来解决问题，并在之后对客人提出的意见或表扬及时与团队成员进行案例分享。
·         Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery.
系统化内部沟通渠道，以确保客人需求被准确并高效地满足。
·         Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience.
充分利用各类酒店管理系统和软件进行大数据分析以改进提高宾客体验。
·         Sets short term and long term measurable objectives to continually improve service levels.
为部门设置时效性不同的、可衡量的标准，以达到提升服务水准的目的。
·         To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services.
有效督导管理房务部人员及培训以确保客人得到最快捷、满意的服务。
·         Liaison between all sub-departments and rest of hotel effective for guest experience.
在房务部与酒店其他部门之间有效的沟通来提高宾客体验。
·         Focuses on the stay experience for LCAH members.
致力于提升雅高乐雅会会员的入住体验。
 
Management and leadership of the Front Office Team
管理及领导房务部团队
 
·         Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.  Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
为所有同事创造出一个可以完成工作任务并在品牌内得到提升与发展的工作环境。通过积极参与运营以及对同事的支持与发展来建立一个持续进步的团队。
·         Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction.
指引并激励房务团队，与团队建立实时的沟通，并且对人才满意度负责。
·         Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting.
通过协作与授权相结合的领导方式，与定期召开部门会议的方法相结合，确保房务部保持始终如一的服务质量。
·         Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency.
在保证服务质量的同时，通过对各分部门排班的管控以达到效率最大化的目的。
·         Drafts and evaluate work flows to improve and optimize organization.
对工作流程进行制定和评估以达到优化提升的目的。
·         Recruit, induct and train a Front Office team who are competent and confident to exceed guest expectations.
招聘、任命和培训出一个可胜任且有信心超越客人期待的前厅部团队。
·         Creates career development plans for all talents who are either part of the Talent Pool or High Potentials.
为团队中的高潜力人才创建职业发展规划。
·         Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles.
以辅导的方式，通过绩效评估系统来认知和发展人才。
·         Carry out disciplinary actions in line with hotel procedures.
按照酒店规章制度对不合适的行为采取相应措施。
 
Involvement as a Member of the Executive Committee
酒店行政委员会职能
 
·         Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.
参与策略计划、市场计划，预算和目标计划的准备、实施和推进，确保持续的最佳的客户满意度、销售潜力和利润。
·         Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss.
参与收入预算和人员预算的制定，关注收入并对部门损益负责。
·         Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed.
关注酒店行业目前和将来的发展趋势、应用实践和系统使用，确保既定的竞争计划的实施。
·         Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices.
通过参与收益管理相关会议，以及支持并执行收益管理战略规划及策略，以达到客房收入最大化的目的。
·         Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts.
参与月度财务相关会议，关注账目信息，以确保所有财务制度在部门内被严格执行。
·         Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity.
通过监督管控人工成本与入住率之间的差异来最大化劳动生产率。
·         Ensure cleanliness and appearance of all guest related areas.
确保所有对客区域的清洁和外观符合品牌标准。
·         Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises.
与卫生经理协调安排房务部月度卫生检查，收集缺陷报告并提交行动计划，以确保食品卫生安全标准被严格地执行和落实。
·         Ensures clear communications with all other department heads.
确保与酒店各部门经理/总监之间的沟通顺畅。
·         Participate in hotel’s Executive on Duty program.
参与酒店的行政值班。
 
Other Responsibilities
其他职责
 
·         Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。
·         The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
 
Knowledge and Experience知识和经验
 
·         Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management.
酒店管理或相关专业的本科或专科学历，并在国际奢华酒店商务管理方面进行过良好的培训和教育
·         Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand
在知名国际酒店内从事至少五年前厅/客房管理岗位或至少三年房务部类似岗位的经验
Bilingual in      Mandarin and English
优秀的中英文听说读写能力
PMS & Office software knowledge
熟悉并掌握Opera酒店管理系统及各类办公软件
Budgeting and P&L experiences
熟悉预算制定和管控损益
Understanding of Revenue Management processes
了解收益管理
How to manage guest experience, understands and can      use reporting RPS, etc.
了解如何管理宾客体验系统，并可熟练使用报表工具对其进行分析

雅高集团携手鲁能集团在旅游胜地长白山度假区共同打造国际高端酒店—长白山鲁能胜地瑞士酒店度假村与望·长白鲁能美憬阁精选酒店。About Swissôtel         One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow.长白山鲁能胜地瑞士酒店度假村       长白山鲁能胜地瑞士酒店度假村位于长白山鲁能胜地，位置得天独厚，靠近具有充满满族部落文化气息的讷殷古城、中国最后一个自然形成的木屋村落-锦江木屋村等特色景点，东倚壮美辽阔的长白山，近可眺长白林海，远可观巍峨雪山，是家庭情侣公司悠度惬意时光的理想之地。　　酒店拥有六百余间客房、套房及别墅。酒店的每一间客房都配有独立阳台，部分套房拥有独立厨房，在此您可以尽享自然结合生活的完美度假生活。其中别墅以其亲近自然的瑞士风格与原始森林产生了奇妙融合。室内布局温馨舒适，以原生态樟子松为装饰，让您摆脱城市喧嚣，尽情享受自然。房间配有Slumberland床垫、Delonghi咖啡机、地暖等贴心配套设施，让您在冰雪天地中感受来自酒店的温暖与舒适。　　酒店设施包括供应丰盛自助餐和零点菜式的怡客餐厅，提供当地风味精致美食的胜地食府，呈现精心调制的饮品和小食的酒吧和将于2020年开业的意大利餐厅，3个多功能会议室以及健身房、儿童活动室，满足不同客人的多种需求。About MGallery       MGallery is where captivating stories are lived and shared. With more than 90 storied boutique hotels around the world, each MGallery tells a unique story inspired by the destination. From bespoke design and sensorial mixology to wellbeing dedicated to women, MGallery hotels are places where guests can discover the very best the world has to offer. MGallery guests are inspired and enriched through their delightful visits to these stylish, thoughtful and decidedly singular hotels. Well-known properties in the MGallery collection include Hotel Molitor Paris, INK Hotel Amsterdam, Queens Hotel Cheltenham in England, Santa Teresa Hotel Rio de Janeiro, Hotel Lindrum Melbourne in Australia, Muse Bangkok Langsuan in Thailand, and Hotel des Arts Saigon in Vietnam.望·长白鲁能美憬阁精选酒店       望·长白鲁能美憬阁精选酒店位于长白山鲁能胜地度假村。　　这里是一座既融合东西文化，又富有浪漫风格的酒店。酒店位于海拔999米的景区至高点，将长白山的壮美景象尽收眼底。酒店共设49间温馨舒适的客房及套房，每间客房均设有景观阳台，在客房凭窗而望，您与家人、亲朋或爱侣都能欣赏到这座寓意爱意长久的巍峨高山，尽享蓝天、林海、雪原之壮景。其中长白套房拥有431㎡豪华格局，配备婚房及伴娘房，让圣洁长白山见证长相守到白头的誓言，让蜜月的浪漫尽情蔓延。　　当宾客抵达酒店时，可享受酒店特有的人参花茶接风洗尘仪式，品尝长白山泉浸泡的人参花茶，洗去旅途疲惫，完成净化身心的入住仪式。　　此外，酒店还设有提供国际美食的漫 · 餐厅，餐厅设有一个户外露台，宾客可于此遥望长白山美景。以及供应精选葡萄酒、小食和饮品的红酒吧。　　酒店充满了低调、隽雅的东方韵味，独特、自然的意境体会，造就了喧嚣之外，放松心灵的一方净土。一间酒店、一段故事：“长相守，到白头”，长白山以爱之名寄托着对爱情的美好歌颂与祝愿，爱的纯净，爱的交融，爱的长久。About Accor       Accor is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,800 hotels, resorts and residences across 100 different countries.        With an unrivaled portfolio of internationally renowned hotel brands encompassing the entire range from luxury to economy, from upscale to lifestyle and midscale brands, Accor has been providing savoir-faire and expertise for more than 50 years.        In addition to its core hospitality business, Accor has successfully expanded its range of services, becoming the world leader in luxury private residence rental with more than 10,000 stunning properties around the world. The Group is also active in the fields of concierge services, co-working, dining, events management and digital solutions       Relying on its global team of more than 280,000 dedicated staff, Accor is committed to fulfilling its primary mission: to make every guest Feel Welcome.  Guests have access to one of the world’s most attractive hotel loyalty programs -  ALL-Accor Live Limitless.       Accor plays an active role in its local communities and is committed to promoting sustainable development and solidarity through PLANET 21 Acting Here, a comprehensive program that brings together employees, guests and partners to drive sustainable growth.       From 2008, the Accor Solidarity Endowment Fund has acted as a natural extension of the Group’s activities and values, helping to combat the social and financial exclusion experienced by the most disadvantaged members of society.       Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States.       For more information or to make a reservation, please visit Accor.group or Accor.com. Or join and follow us on Twitter and Facebook.关于雅高（Accor）       雅高酒店集团是国际领先的旅游及时尚生活集团，通过数字化创新在全球4,800多家酒店、度假酒店和住宅提供独一无二的体验，业务范围覆盖100个国家。        50余年来，雅高酒店集团始终秉承行业智慧与卓越的专业知识，旗下拥有一系列各具特色的国际知名酒店品牌，涵盖从奢华、高端、中档、经济到生活方式类型等各个层次。        除核心的酒店业务外，雅高酒店集团成功拓展服务范围，凭借遍布全球的逾10,000家优质私人住宅而成为奢华私人住宅租赁的全球领导者。雅高酒店集团还活跃于礼宾服务、联合办公空间、餐饮、活动管理和数字技术解决方案领域。       雅高酒店集团由28万余名敬业员工组成的全球团队，致力于实现一个核心使命：让每位宾客Feel Welcome（备受欢迎）。宾客可加入全球最具吸引力的客户忠诚计划之一——ALL-Accor Live Limitless心悦界，享受专属礼遇。       雅高酒店集团积极投身于当地社区并勉力推广可持续发展理念，通过PLANET 21 ActingHere项目鼓励员工、宾客及合作伙伴共同携手推进可持续发展。2008年起，雅高基金会便成为集团活动与价值观的自然延伸，帮助社会弱势群体应对社会和经济排斥问题。       雅高酒店集团（Accor SA）在巴黎泛欧交易所上市（ISIN code: FR0000120404）并在美国场外交易市场（OTC Market）交易（Ticker: ACRFY）。       了解更多信息或预订酒店，请访问Accor.group或Accor.com。或者关注我们的Twitter和Facebook帐户，了解最新动态。