Learning & Development Manager 学习与发展经理
5千-8千
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发布于 2023-09-28
Learning & Development Manager 学习与发展经理
5千-8千
白山 | 2年以上 | 大专 | 招1人
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·         Ensure that the guest is at the center of every single strategic initiative, project or process.

确保在每一个战略规划、项目和过程的中心是我们的客人。

·         Share the vision and strategy of AccorHotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate.

分享雅高酒店管理集团、品牌和酒店的愿景和策略,为每位同事提供贡献、合作和创新的机会。


·         Establish relationships with local schools and colleges.

与当地学校建立良好关系。

·         Engage in social media to promote the hotel as best place to work.

选择合适的社交媒体方式宣传酒店是最佳工作场所。


·         Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival.

建立新人才的入职流程,确保所有新人才倍感欢迎,并且团队成员对于新同事的到来做好了迎接准备工作。

·         Co-ordinate and conduct orientation programs and three month training plans.

协调和入职培训安排和新人才3个月的培训计划。

·         Appoint a support person within the operational team for each and every new talent.

确保运营团队成员已经为每一位新同事安排了帮教。

·         Seek feedback from new talent in their first month of employment.

了解新同事入职第一个月的反馈。

·         Arrange probationary reviews and provide feedback to talent.

安排试用期评估,并且向被评估的同事提供反馈。

 

Performance Assessment and Feedback

绩效评估与反馈

 

·         Train leaders in the annual performance appraisal process in line with the Leadership Capability Framework.

对于管理层进行年度绩效评估的培训,使其了解领导力能力框架的评估体系。

·         Work with line managers to analyze performance by identifying area for improvement.

与部门经理一起合作,识别需要改进和提高的方面。

·         Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance.

鼓励建立一个开放的沟通反馈环境,以提高和实现更好的绩效表现。

·         Celebrate team and individual success.

庆祝团队和个体成员的成就。

·         Train and assist managers in setting objectives and goals for talent which are SMART and in line with the business strategy.

根据SMART原则和经营策略的一致性原则基础上,培训和协助经理为人才设立目标。


·         Conduct/review Learning & Development needs analysis annually and budget accordingly.

每年进行和审查年度学习与发展需求分析和相应的预算。

·         Plan Learning & Development Plan for future skill requirements and not just current.

参考当前和未来技能需求,制定学习与发展计划。

·         Ensure development and implementation of annual Learning & Development plan to address and narrow the performance gap;

确保年度学习与发展计划的指定和实施,以解决和缩小绩效表现差距。

·         Maximize the use of AccorHotels Academie programs to address gaps in performance;

最大化的利用雅高酒店学院的课程,缩小绩效表现的差距。

·         Deliver all brand customer service and quality standards training to all members of the team;

为团队成员提供品牌服务和质量标准的培训。

·         Maintain accurate reporting on the Learning & Development delivery and learning programs implemented;

确保学习与发展计划和完成报告的准确性。

·         Evaluate the effectiveness of the training for ROI and ROE.

评估ROI和ROE培训课程的有效性。

·         Seek feedback from participants and their managers for effectiveness of learning and development programs.

收集学员和其经理的反馈意见,以提高学习与发展项目的有效性。

·         Create a learning environment where each person has a personal development plan.

创造一个人人都拥有个人发展计划的学习环境

·         Follow up talent after attending AccorHotels Academie training programs to support the application of learning on the job.

针对参加雅高学院培训课程的学员,跟进其在工作中的实际运用。

·         Co-ordinate cross exposure and project based learning for star talent.

对于明星人才的培养,协调交叉培训的项目的实施。

·         Ensure all talents have access to learning opportunities.

确保所有人才都拥有学习的机会。

·         Participate actively in the Certified Trainers Network.

积极参与认证培训师的网络课程中。


·         Assist the department heads in completing talent potential assessments to identify star talent;

协助部门负责人完成人才潜能评估,以确认明星人才。

·         Provide access to development activities for star talent.

为明星人才提供帮助其成长的机会。

 

·         Understand the career ambitions of star talent and ensure this is communicated within the leadership team and to corporate.

了解明星人才的职业目标,并与团队领导进行沟通。

·         Provide communication on career paths available with AccorHotels.

提供雅高酒店集团内部的职业发展机会。


·         Demonstrate the AccorHotels values in all behaviors and identify and address integrity gaps in others.

基于行为符合雅高价值观的基础上,明确和知晓个体之间的差异。

·         Communicate the AccorHotels Ethic Charter, monitor behaviors of others and address any behavior which is not in line with the charter.

了解知晓雅高道德规范章程,监督他人的行,并且处理任何违背章程的行为。

·         Support diversity in the leadership of talent during training events ensuring equality of treatment based on competencies.

在培训活动中支持人才领导力的多样性,基于能力的基础上,确保我们的公正性。

·         Communicate to talent all corporate diversity programs such as RiiSE and He For She and support through active participation in any associated activities.

通过积极参与各类活动,推进企业多元化项目,例如RiiSE项目。


·         Follow the Talent and Culture policies and procedures including Keys to Success.

跟进人才与文化部的政策和程序的执行,包括成功的关键。

·         Ensure departmental Keys to Success are communicated and implemented throughout the hotel, provide training support where required.

确保成功的关键在全酒店的开展和实施,并能够及时提供协助。

·         Communicate on Talent and Culture policies and procedures to all talents.

向全体成员传达人才与文化部的政策和程序。

·    

·         Gain a thorough understanding of the AccorHotels crisis procedure and follow these in times of need (APACHE).

全面了解雅高酒店集团的危机处理流程,并且在需要的时候遵循该政策。

 

Corporate Social Responsibility

企业社会责任

 

·         Support the local community through the co-ordination of strategic CSR activities.

了解本地企业社会责任战略活动,支持当地社区。

·         Communicate and encourage the participation in CSR activities by all team members.

传播并鼓励全体成员参与企业社会责任的活动中。

·         Provide education to talent on key areas of corporate concern including Planet 21, WATCH and AccorHotels Ethics Charter.

对于关键领域提供培训,例如21世纪地球、WATCH和雅高道德规范章程。

·         Provide opportunities for talent to share their ideas and to contribute to the community.

为人才提供机会,让他们分享为社区做贡献的想法、意见和建议。

 


其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-熟练
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
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