• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 员工活动
• 包吃包住
• 年底双薪
• 人性化管理

·         Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
主动关注并礼貌高效的处理客人的要求及投诉，需要时要向上一级主管汇报，并且确保及时跟进。
·         Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests.
确保对所有忠实会员和贵宾都执行其相关接待程序和标准。
·         Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明晰酒店产品知识，确保贵宾及活动信息的时效性和准确性。
·         Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
工作期间保持在大堂区域巡视，主动协助前台和礼宾部的日常运营，并确保所有同事和运营设备的工作状态良好。
·         Ensure cleanliness, atmosphere and appearance of lobby and related areas.
确保大堂及相关区域的清洁、氛围和外观符合品牌标准。
·         Check potential room revenue for any discrepancies and do necessary corrections.
检查有可能产生的任何房费差异，并跟进解决。
·         To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned.
与上一个班次进行完整而准确的交接，以确保所有待跟进事项都被记录和解决。
·         To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.
确保总机和部门日志的准确性，将当日发生的与客人相关的时间整理并记录，并将值班经理日志每日发送给总经理和行政团队。
·         Adheres to promote the health & safety policies to ensure a safe work environment.  Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation.
坚持并推行健康与安全政策，以确保安全的工作环境；熟悉掌握安全及紧急程序， 并在危机情况作为危机处置小组的主要联络人参与危机处理。
·         Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
确保由当地执法部门所要求的全部事项都被严格遵守并实行。
·         Maintains all information security standards compliance of Front Office at 100%.
确保所有信息安全标准被百分之百的执行。
·         The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
·         Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
 
Provide Guests’ Experiences that Exceed Guests’ Expectations
为客人带来超越期待的入住体验
 
·         Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment.
寻求客人满意度反馈，并根据我们的使命宣言和人才赋权的理念来解决问题。
·         Coordinate the Arrival, Stay and Departure experience for all loyalty/VIP guests to ensure a seamless experience.
为所有忠诚会员和贵宾提供完美无瑕的到店、居住和离店体验。
·         Involvement in the arrival, rooming, and departure of key/VIP guests.
亲自负责贵宾的入住、房间介绍以及离店。
·         Be recognize with frequent guest and provide individually welcoming.
认知常住客人并提供个性化的欢迎。
·         Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
·         Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
·         Accuracy in link of reservations requirement to room allocation/guest needs.
根据预订信息准确地为客人安排房间及满足合理需求。
·         Liaison between Front Office departments and rest of hotel effective for guest experience.
在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
·         Focuses on the stay experience for LCAH members.
致力于提升雅高乐雅会会员的入住体验。
 
Conducts      daily pre-shift briefings to talents on room occupancy, arrival and      departures, functions/ event and special attention that is needed.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种事件或活动以及需要特别注意的事件。
·         Responsible for guide the Front Desk team to complete daily up-selling and LCAH member enrollment target.
负责指导前台团队完成前台房间销售升级和雅高乐雅会会员招募计划的每日目标。
·         Ensures that all Front office Policies and Procedures are adhered follow up by every section.
确保前厅部各分部门都严格执行各项政策与程序。
·           Accomplish a set of administrative duties such as attending meeting, writing reports and other specific duties related to the job function.
完成出席会议、撰写报告以及与工作职能有关的其他职责的一整套行政职责。
·         Ensure all accounting procedures are adhered to throughout the department.
确保所有财务制度在部门内被严格执行。

·         Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
协调前台、行政楼层、礼宾部和总机等部门的工作，以确保运营顺畅及客人满意度。
·         Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.
通过交班会、日志、电子邮件和部门运营会议等形式，为各个班次和运营提供相关信息。
·         Understands SOP and PNP of other operation departments to oversee the hotel operation during absence of hotel management team.
理解并掌握其他运营部门的操作程序与规章制度以便在酒店管理层不在的情况下监督其他部门的运营。

雅高集团携手鲁能集团在旅游胜地长白山度假区共同打造国际高端酒店—长白山鲁能胜地瑞士酒店度假村与望·长白鲁能美憬阁精选酒店。About Swissôtel         One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow.长白山鲁能胜地瑞士酒店度假村       长白山鲁能胜地瑞士酒店度假村位于长白山鲁能胜地，位置得天独厚，靠近具有充满满族部落文化气息的讷殷古城、中国最后一个自然形成的木屋村落-锦江木屋村等特色景点，东倚壮美辽阔的长白山，近可眺长白林海，远可观巍峨雪山，是家庭情侣公司悠度惬意时光的理想之地。　　酒店拥有六百余间客房、套房及别墅。酒店的每一间客房都配有独立阳台，部分套房拥有独立厨房，在此您可以尽享自然结合生活的完美度假生活。其中别墅以其亲近自然的瑞士风格与原始森林产生了奇妙融合。室内布局温馨舒适，以原生态樟子松为装饰，让您摆脱城市喧嚣，尽情享受自然。房间配有Slumberland床垫、Delonghi咖啡机、地暖等贴心配套设施，让您在冰雪天地中感受来自酒店的温暖与舒适。　　酒店设施包括供应丰盛自助餐和零点菜式的怡客餐厅，提供当地风味精致美食的胜地食府，呈现精心调制的饮品和小食的酒吧和将于2020年开业的意大利餐厅，3个多功能会议室以及健身房、儿童活动室，满足不同客人的多种需求。About MGallery       MGallery is where captivating stories are lived and shared. With more than 90 storied boutique hotels around the world, each MGallery tells a unique story inspired by the destination. From bespoke design and sensorial mixology to wellbeing dedicated to women, MGallery hotels are places where guests can discover the very best the world has to offer. MGallery guests are inspired and enriched through their delightful visits to these stylish, thoughtful and decidedly singular hotels. Well-known properties in the MGallery collection include Hotel Molitor Paris, INK Hotel Amsterdam, Queens Hotel Cheltenham in England, Santa Teresa Hotel Rio de Janeiro, Hotel Lindrum Melbourne in Australia, Muse Bangkok Langsuan in Thailand, and Hotel des Arts Saigon in Vietnam.望·长白鲁能美憬阁精选酒店       望·长白鲁能美憬阁精选酒店位于长白山鲁能胜地度假村。　　这里是一座既融合东西文化，又富有浪漫风格的酒店。酒店位于海拔999米的景区至高点，将长白山的壮美景象尽收眼底。酒店共设49间温馨舒适的客房及套房，每间客房均设有景观阳台，在客房凭窗而望，您与家人、亲朋或爱侣都能欣赏到这座寓意爱意长久的巍峨高山，尽享蓝天、林海、雪原之壮景。其中长白套房拥有431㎡豪华格局，配备婚房及伴娘房，让圣洁长白山见证长相守到白头的誓言，让蜜月的浪漫尽情蔓延。　　当宾客抵达酒店时，可享受酒店特有的人参花茶接风洗尘仪式，品尝长白山泉浸泡的人参花茶，洗去旅途疲惫，完成净化身心的入住仪式。　　此外，酒店还设有提供国际美食的漫 · 餐厅，餐厅设有一个户外露台，宾客可于此遥望长白山美景。以及供应精选葡萄酒、小食和饮品的红酒吧。　　酒店充满了低调、隽雅的东方韵味，独特、自然的意境体会，造就了喧嚣之外，放松心灵的一方净土。一间酒店、一段故事：“长相守，到白头”，长白山以爱之名寄托着对爱情的美好歌颂与祝愿，爱的纯净，爱的交融，爱的长久。About Accor       Accor is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,800 hotels, resorts and residences across 100 different countries.        With an unrivaled portfolio of internationally renowned hotel brands encompassing the entire range from luxury to economy, from upscale to lifestyle and midscale brands, Accor has been providing savoir-faire and expertise for more than 50 years.        In addition to its core hospitality business, Accor has successfully expanded its range of services, becoming the world leader in luxury private residence rental with more than 10,000 stunning properties around the world. The Group is also active in the fields of concierge services, co-working, dining, events management and digital solutions       Relying on its global team of more than 280,000 dedicated staff, Accor is committed to fulfilling its primary mission: to make every guest Feel Welcome.  Guests have access to one of the world’s most attractive hotel loyalty programs -  ALL-Accor Live Limitless.       Accor plays an active role in its local communities and is committed to promoting sustainable development and solidarity through PLANET 21 Acting Here, a comprehensive program that brings together employees, guests and partners to drive sustainable growth.       From 2008, the Accor Solidarity Endowment Fund has acted as a natural extension of the Group’s activities and values, helping to combat the social and financial exclusion experienced by the most disadvantaged members of society.       Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States.       For more information or to make a reservation, please visit Accor.group or Accor.com. Or join and follow us on Twitter and Facebook.关于雅高（Accor）       雅高酒店集团是国际领先的旅游及时尚生活集团，通过数字化创新在全球4,800多家酒店、度假酒店和住宅提供独一无二的体验，业务范围覆盖100个国家。        50余年来，雅高酒店集团始终秉承行业智慧与卓越的专业知识，旗下拥有一系列各具特色的国际知名酒店品牌，涵盖从奢华、高端、中档、经济到生活方式类型等各个层次。        除核心的酒店业务外，雅高酒店集团成功拓展服务范围，凭借遍布全球的逾10,000家优质私人住宅而成为奢华私人住宅租赁的全球领导者。雅高酒店集团还活跃于礼宾服务、联合办公空间、餐饮、活动管理和数字技术解决方案领域。       雅高酒店集团由28万余名敬业员工组成的全球团队，致力于实现一个核心使命：让每位宾客Feel Welcome（备受欢迎）。宾客可加入全球最具吸引力的客户忠诚计划之一——ALL-Accor Live Limitless心悦界，享受专属礼遇。       雅高酒店集团积极投身于当地社区并勉力推广可持续发展理念，通过PLANET 21 ActingHere项目鼓励员工、宾客及合作伙伴共同携手推进可持续发展。2008年起，雅高基金会便成为集团活动与价值观的自然延伸，帮助社会弱势群体应对社会和经济排斥问题。       雅高酒店集团（Accor SA）在巴黎泛欧交易所上市（ISIN code: FR0000120404）并在美国场外交易市场（OTC Market）交易（Ticker: ACRFY）。       了解更多信息或预订酒店，请访问Accor.group或Accor.com。或者关注我们的Twitter和Facebook帐户，了解最新动态。