• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 技能培训
• 节日礼物
• 员工活动
• 包吃包住
• 年底双薪
• 人性化管理

Primary Responsibilities
主要职责
Deliver Friendly and Efficient Concierge
Service
提供友善高效的礼宾服务
·        
Implemented and delivered LQA standards to every guest in daily operation.
在每日的对客服务中遵守和执行LQA。
·        
Honesty is a work basis,
ensure implement on work with honesty all times.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
·        
Knowledgeable about all events and
information of the immediate and surrounding area, while provide new
information for maintaining a library of relevant information.
熟知酒店周边区域所有各项活动和信息，并不断保持信息资料库的更新。
·        
To be efficient and prompt handling and
delivery of all messages, facsimiles and parcels throughout the hotel.
高效和迅速的处理和交付酒店内所有信件、传真和包裹。
·        
Strictly to follow all Concierge
Policies and Procedures are adhered.
严格执行部门各项政策与程序。
·        
Directs
guests and visitors to any of the Hotel’s facilities.
指引客人及来访者到任何酒店的设施。
·        
To
keep the cleanliness of the Concierge counter, equipment and storage, and responsible for the maintenance of all Concierge equipment.
保持礼宾台，礼宾设备和储藏间的卫生，对所有礼宾部运营品的维护保养负责。
·        
Implement that all information requested by the
local police authorities are adhered.
严格遵守并实行由当地执法部门所要求的全部事项。
·        
The management reserves
the right to change / extend this job description if necessary at any point of
time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
·        
Carries out any other
reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Provide Guests’ Experiences that Exceed
Guests’ Expectations
为客人带来超越期待的入住体验
·        
Recognize guests,
acknowledge their arrangement, and engage with them in a polite way at any
possible moment.
认知客人，了解其安排，并随时与客人展开亲切并主动的沟通。
·        
Maintaining
good customer relationship. Implement for the provision of friendly and
efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
·        
Remains observant and responds to each guest who approaches
the reception/Front Desk.
保持关注每一位抵达酒店的客人并主动问候。
·        
Full utilization of all kinds of system to
embrace guest experience
充分利用各类酒店管理系统和软件以提高宾客体验。
·        
Consistent to keep with
high preference, initiative, and hospitality service attitude.
一贯保持高标准，主动性和殷勤好客的服务态度。
·        
Focuses on the stay experience for LCAH members.
致力于提升雅高乐雅会会员的入住体验。
Work as Part of the Concierge Team
作为礼宾部运营团队的一员
·        
To keep the proper grooming within hotel standard in
daily operation.
保持每日仪容仪表符合酒店标准。
·        
Observe and maintaining the
cleanliness and appearance of lobby and main entrance areas.
观察和保持大堂及正门区域的清洁和外观符合品牌标准。
·        
Reports
complaints or problems to Chief Concierge or Concierge Supervisor if no
immediate solution can be found.
遇到问题或投诉，如果找不到立即解决的方法，要向首席礼宾司或礼宾部主管汇报。
·        
Carry out disciplinary actions in line with hotel
procedures.
按照酒店规章制度对不合适的行为采取相应措施。
·        
Maintain consistent and effective flow of communication
in daily shifts.
保持在不同班次之间持续和有效的沟通。
Involvement in Wider Job Function
Actions/Relationships
进一步拓展工作职能
·        
Initiate action to
correct a hazardous situation and notify ERT of potential dangers.
在发现安全隐患时采取行动并通知危机处置团队。
·        
Participate in training activities to improve
knowledge & skills.
参加各项培训来增加自身的知识和技能。
·        
Be familiar with
property safety, first aid and fire and emergency procedures and operate
equipment safely and sensibly.
掌握财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。
·        
Maintains
positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
·        
Being good at work
summing up, sharing working experience with team and bring up the suggestions
to improve work skills.  
善于做工作总结，与同事分享动作体验并提出改进的建议。
Main
Complexity/Critical Issues In The Job主要复杂/关键工作事项
·        
Efficiency
of guest service process. Accuracy in fulfilling of guest requests.
确保对客服务的效率性。确保满足客人需求的准确性
·        
Provide
for all guests with luggage storage. Ensuring the proper handling, storage, security
procedures are followed.
协助所有客人的行李存放，确保遵守安全的处理、储存、安全的程序。
·        
Opens
and closes car doors for guests whenever the opportunity arises. Loads and
unloads guest’s luggage for arriving and departing guests.
主动为上下车的客人开/关车门。为离店及抵达的客人装、卸行李。
·        
To provide friendly and efficient check in &
check out luggage service. Escort guest to room and introduce room within hotel
guideline.
提供友善和高效的入住和退房行李服务。引领客人至房间并按照酒店的服务标准来介绍房间。
·        
Honesty
to all accounting procedure is adhered to
throughout the department, including monitoring guest balance and city ledger
accounts.
诚信的保证在部门工作中严格执行酒店所有财务制度。
·        
Knowledgeable about all events and
information of the immediate and surrounding area, provide an efficient and
accurately information to guest when guest inquired.
熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。
·        
Coordinates
and reserve all transportation requirements for the guests or other operation
departments whenever needed.
协调并预定客人或其他营运部门对交通工具的需求。
·        
Implement
with work safety and guests’ information data safety














































































































































































保证执行工作安全和客人信息安全。

Knowledge and Experience知识和经验
 
·        
Diploma or Degree
preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
·        
Relevant experience in a similar position in a renown international hotel
brand
在知名国际酒店内从事类似岗位的经验
·        
Excellent oral and
written skills in Mandarin and English
优秀的中英文听说读写能力
·        
Familiar with LCAH
processes or other loyalty programs
熟悉雅高乐雅会或其他忠诚会员计划
Competencies 技能
·        
Excellent interpersonal & communication skills 
优秀的人际关系和沟通能力
·        
Service oriented with an eye for details
以服务为导向的敏锐洞察力
·        
Good presentation, influencing skills
优秀的表达、影响能力
·        
Adaptable and flexible and able to embrace and respond to change effectively
适应性强，灵活并能有效地接受和应对变化
·        
Must be physically fit in order to lift and move
luggage












































身体健康可搬运行李

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