前台接待 Front Desk Attendant
2千-3千
投递简历
发布于 08-21
前台接待 Front Desk Attendant
2千-3千
白山 | 经验不限 | 大专 | 招2人
投递简历
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职位描述

Deliver Friendly and Efficient Front Desk Service

提供友善高效的前台服务

 

·        Ensure LQA standards are implemented and delivered to every guest.

在对客服务中遵守和执行LQA。

·        Implement up-selling and ALL member enrollment, to maximize room revenue & guest loyalty.

执行前台房间销售升级和雅高心悦界会员招募计划,以最大化收益和客人忠实度。

·        Honesty is a work basis, ensure implement on work with honesty all times.

以诚信为工作基本,在任何时候都需要诚实的执行酒店所有财务制度。

·        Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.

掌握酒店产品知识,确保贵宾及活动信息的时效性和准确性。

·        Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.

掌握酒店产品和当地情况的高度了解,以便为客人提供信息咨询服务。

·        Completed the details of conference or group resumes are met.

完成团队接待,检查团队操作的细节需要达到客人要求。

·        Ensure and maintain the PSB upload is accurately.

掌握和保证前台外事传输的正确性。

·        Maintains information security standards compliance of Front Office at 100%.

确保所有信息安全标准都被百分之百的执行。

·        The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要,该部门有权更改或补充该职位描述。

·        Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

 

Provide Guests’ Experiences that Exceed Guests’ Expectations

为客人带来超越期待的入住体验

 

·        Provide the personalize the guest arrival/departure experience

为客人提供个性化的到店及离店体验。

·        Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.

预知客人需求,收集客人喜好,并确保这些需求和喜好在客人入住期间会被一直满足。

·        Full utilization of all kinds of systems to embrace guest experience.

充分利用各类酒店管理系统和软件以提高宾客体验。

·        Accuracy in link of reservations requirement to room allocation/guest needs

根据预订信息准确地为客人安排房间及满足合理需求。

·        Liaison between Front Office departments and rest of hotel effective for guest experience.

在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。

·        Focuses on the stay experience for ALL members.

致力于提升雅高心悦界会员的入住体验。

 

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    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
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