招聘Director of Sales 销售总监_长白山鲁能胜地瑞士酒店度假村 & 望·长白鲁能美憬阁精选酒店招聘信息-最佳东方

Primary Responsibilities主要职责

· Propose most suitable rate and increase market share.

提供最合适的价格方案及提高市场占有率。

· Manages and keeps updated the guest database.

管理并更新客户数据。

· Follow up market intelligence.

跟进市场信息。

· At any time promote a positive image of the hotel in all forms of contact.

在任何时间，任何形式的联系中提高酒店的正面形象。

· Formulate marketing plan annually with the DOSM.

同市场销售总监一起制定分部的年销售计划。

· Conduct yield management for maximum revenue

建立与收益总监的横向销售管理沟通以争取最大利润。

· With consultation to Executive Committee members, outlines rate structures, discount policies, special promotional packages and activities; work closely with F& B Director in outlining Banquet and Meeting sales targets, rates and sales operational procedures.

对行政委员会制定价格策略、优惠政策、特别促销套价及活动提供建议。与餐饮总监紧密合作，确定宴会、会议的销售目标、价格及流程。

· Offer the suggestions to Public Relations to promote hotel effectively and efficiently both domestically or internationally and all productions do meet with the requirement of Accor standard and specifications.

给公关人员提供有效地在国内外推销符合雅高酒店集团标准的酒店产品的建议。

· Keep well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, and Banqueting etc.).

留意配合酒店尤其是主要部门的运作（前厅部、客房部、餐饮部、宴会厅等）。

· Co-ordinate with the rooms division Director to implement a yield management and up selling program in the Front Office Department gaining maximum occupancy.

同房务部总监密切协调以实现房价管理，并促进前厅部的销售以获得最高的住房率。

· Propose yearly Sales & Marketing Budget outlining what trade shows we should attend countries and regions we should visit and why this would be beneficial to the hotel’s profit.

建议每年的销售市场预算，我们应该参加什么样的贸易展览会，访问哪些国家和地区，以及这对酒店利益有什么好处。

· Develop & foster close and positive rapport with the public, guests, clients and members of the trade.

鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密的关系。

· Source, interview and select talent for setting up of sales & marketing team, fulfilling specific jobs and provide job description for each post

寻找、面试、选择新成员以建立市场销售队伍，填充具体的工作岗位，并为每一位置提供工作职责概述。

· Provide training module, conducting comprehensive and on – going training to sales team for highest standard performance in the market. Drawing training plan on monthly and annual basis to ensure making the Sales and Marketing team the most competent.

提供培训素材，积极引导，继续培训销售队伍，创建市场上的最好业绩。在制定月销售计划及年销售计划的基础上确保销售队伍最具竞争力。

· Direct Reservations and sales team with training and prompt information on rates/packages/changes for proper and efficient services to ensure maximum bookings

指导并培训销售及预订人员，收集关于房价、套餐及市场变化的信息，为达到最广泛的预订系统提供完善与高效的服务。

· Organize and submit weekly sales report to the DOSM.

组织并提交每周销售报告给市场销售总监。

· Ensure that all new clients have no negative credit references.

确保所有新客户均无负面信用的记录。

· Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis - quarterly or more often if need be).

密切关注涉及竞争的事宜（位置、常规价格、服务－偶尔或经常需要的）。

· Prepare and administers the hotel Sales Department section budget on a monthly basis.

制定并控制所负责的分部的每月预算。

· Ensure that all commercial reporting for Accor head offices is handled with efficiency and accuracy, meet all dealings without excuse

确保所有提交给雅高酒店集团总部的商业报告都按要求快速准确完成。

· The Director of Sales is familiar with the operation and application of the hotel's computer / data processing system. Ensure the implementation and utilization of the departmental use of the in-house software especially on “sales and catering” that computerized reporting system is established and maintained.

熟悉酒店电脑及数据系统的运作和应用程序。确保部门人员对“销售及餐饮”等酒店电脑系统软件的运用，以建立并保持电脑报告系统。

· Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed; investigated and follow-up action is initiated.

提供销售后服务，特别要确保必要时客户所有的投诉都被有关部门认真接受、讨论。确定所有投诉都已经过调查，并开始实施补救行动。

· Must be an example of the Accorhotel Values, brand standards, and a champion of grooming and appearance guidelines.

遵循雅高酒店集团价值观、品牌标准的榜样，酒店人才仪容仪表和行为标准的指导人。

· Perform other related duties & special projects as assigned by the supervisor

随时执行上级分配的其他相关任务或特殊项目

Main Complexity/Critical Issues In The Job主要复杂/关键工作事项

· To assist the Director of Marketing in administration and overall sales activity planning of the sales office.

协助市场销售总监管理所有销售活动计划。

· Supervise the sales managers and sales executives as well as sales office Clerical talent’s daily work. Responsible for the hotel’s sales activities.

督导销售经理和销售人员以及销售办公室文员的日常工作。

· Able to handle guest request and feedback in a professional manner

妥善处理及回复客人的需求。

· Able Ability to interact with all level of people

能和各级员工互动交流

· Responsible for the hotel’s sales activities:

负责酒店的销售任务包括：

- Selling the hotel to Business and Leisure individual traveler, Business and Leisure group, Business meeting etc.

商务及休闲散客、商务及休闲团队、商务会议等的销售工作。

- Assist the Director of Marketing on development and implementation of the annual marketing plan and sales target.

协助市场总监发展完成年度销售计划及销售目标。

- Make joint sales calls with the sales talent to understand their training needs.

了解销售人员的培训需要并制定销售拜访。

- Planning and development of an organized sales effort, such as sales blitzes, partnership in excellence … to solicit appropriate business which achieves the goals and objective of the hotel.

- 计划及发展有组织的销售工作，如销售战，伙伴关系，征求适当的业务，以达到酒店的目标。

· Develop an effective sales plan in plans and action format for all segments of the marketing mix with full input and commitment from your managers.

制定一份有效的销售计划，以计划和行动的形式针对市场营销组合的所有部分，并得到经理的充分支持和承诺。

· Ensure that individual sales manager’s goals are set and monitored as well as ensure performance on a monthly basis.

确保设定销售管理目标同时确保每月工作情况。

· Administer the sales department through:

通过以下方面管理销售部门：

- Recruit, select and prepare orientation and training of Sales Department personnel.

负责本部门销售人员的招聘，制定部门入职培训。

- Ensure that procedures as specified in the S.O.P. are implemented and adhered to.

确保实施和遵守指定的S.O.P.。

- Hold daily sales briefings.

保持每天的销售简报。

· Establish sales goals, both current and futures, for all personnel carrying direct sales solicitation responsibility.

建立当前和未来的销售的目标，对所有销售人员进行直接的任务给予。

· Supervise office talent and implement sales procedures to ensure proper and prompt handling of all correspondence, maintenance of files and follow through with the worldwide sales offices.

监督办公室工作人员和销售程序，以确保实施适当和及时处理各种信函，文件维护及系统的存档并与世界各地的销售办公室保持联系。

· Coordination of sales activities with other departments, emphasizing a good rapport and good working relationship with the rooms and food and beverage departments.

协调与其他部门的销售活动，并强调与客房和餐饮部门保持良好的工作和合作关系。

· Preparation of the monthly and the six month forecasts.

准备月度和半年的预测。

· Develop an annual training plan and distribute to all sales talent for proper scheduling.

制订年度培训计划，并分发到所有销售人员进行适当的安排。

· Work closely with the Director of Sales and Marketing and the revenue team in formulating strategies to optimize sales and revenues.

密切与市场销售总监合作，制订战略，优化酒店的销售和收入。

· Chair by-weekly sales meetings.

组织每周的销售会议。

Knowledge and Experience知识和经验

· University Graduates

大学本科毕业

· Minimum of 5 years Sales management experience

至少五年的酒店销售及管理经验

· A strong understanding of overall hotel business.

有很强的星级酒店市场及生意拓展理念

· Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches

具有很强的学习能力，分析和解释复杂的活动和/或信息，以提高新的实践和发展的新方法

· Must have strong decision making skills

必须有较强的决策能力

· Strong oral and written communication skills

较强的口头和书面沟通能力。

· Ability to train and develop team members

能力的培养和发展团队成员

· Ability to work effectively in a team environment and take initiative

在团队中发挥主动性使工作更有效

· Excellent organizational skills

优秀的组织能力。

· Computer skills (word processing, spreadsheet, and presentation software)

计算机技能（文字处理，电子表格和演示软件）

· Language skills: English and Mandarin Chinese

语言技能：英语和普通话

雅高集团携手鲁能集团在旅游胜地长白山度假区共同打造国际高端酒店—长白山鲁能胜地瑞士酒店度假村与望·长白鲁能美憬阁精选酒店。About Swissôtel One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow.长白山鲁能胜地瑞士酒店度假村长白山鲁能胜地瑞士酒店度假村位于长白山鲁能胜地，位置得天独厚，靠近具有充满满族部落文化气息的讷殷古城、中国最后一个自然形成的木屋村落-锦江木屋村等特色景点，东倚壮美辽阔的长白山，近可眺长白林海，远可观巍峨雪山，是家庭情侣公司悠度惬意时光的理想之地。　　酒店拥有六百余间客房、套房及别墅。酒店的每一间客房都配有独立阳台，部分套房拥有独立厨房，在此您可以尽享自然结合生活的完美度假生活。其中别墅以其亲近自然的瑞士风格与原始森林产生了奇妙融合。室内布局温馨舒适，以原生态樟子松为装饰，让您摆脱城市喧嚣，尽情享受自然。房间配有Slumberland床垫、Delonghi咖啡机、地暖等贴心配套设施，让您在冰雪天地中感受来自酒店的温暖与舒适。　　酒店设施包括供应丰盛自助餐和零点菜式的怡客餐厅，提供当地风味精致美食的胜地食府，呈现精心调制的饮品和小食的酒吧和将于2020年开业的意大利餐厅，3个多功能会议室以及健身房、儿童活动室，满足不同客人的多种需求。About MGallery MGallery is where captivating stories are lived and shared. With more than 90 storied boutique hotels around the world, each MGallery tells a unique story inspired by the destination. From bespoke design and sensorial mixology to wellbeing dedicated to women, MGallery hotels are places where guests can discover the very best the world has to offer. MGallery guests are inspired and enriched through their delightful visits to these stylish, thoughtful and decidedly singular hotels. Well-known properties in the MGallery collection include Hotel Molitor Paris, INK Hotel Amsterdam, Queens Hotel Cheltenham in England, Santa Teresa Hotel Rio de Janeiro, Hotel Lindrum Melbourne in Australia, Muse Bangkok Langsuan in Thailand, and Hotel des Arts Saigon in Vietnam.望·长白鲁能美憬阁精选酒店望·长白鲁能美憬阁精选酒店位于长白山鲁能胜地度假村。　　这里是一座既融合东西文化，又富有浪漫风格的酒店。酒店位于海拔999米的景区至高点，将长白山的壮美景象尽收眼底。酒店共设49间温馨舒适的客房及套房，每间客房均设有景观阳台，在客房凭窗而望，您与家人、亲朋或爱侣都能欣赏到这座寓意爱意长久的巍峨高山，尽享蓝天、林海、雪原之壮景。其中长白套房拥有431㎡豪华格局，配备婚房及伴娘房，让圣洁长白山见证长相守到白头的誓言，让蜜月的浪漫尽情蔓延。　　当宾客抵达酒店时，可享受酒店特有的人参花茶接风洗尘仪式，品尝长白山泉浸泡的人参花茶，洗去旅途疲惫，完成净化身心的入住仪式。　　此外，酒店还设有提供国际美食的漫 · 餐厅，餐厅设有一个户外露台，宾客可于此遥望长白山美景。以及供应精选葡萄酒、小食和饮品的红酒吧。　　酒店充满了低调、隽雅的东方韵味，独特、自然的意境体会，造就了喧嚣之外，放松心灵的一方净土。一间酒店、一段故事：“长相守，到白头”，长白山以爱之名寄托着对爱情的美好歌颂与祝愿，爱的纯净，爱的交融，爱的长久。About Accor Accor is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,800 hotels, resorts and residences across 100 different countries. With an unrivaled portfolio of internationally renowned hotel brands encompassing the entire range from luxury to economy, from upscale to lifestyle and midscale brands, Accor has been providing savoir-faire and expertise for more than 50 years. In addition to its core hospitality business, Accor has successfully expanded its range of services, becoming the world leader in luxury private residence rental with more than 10,000 stunning properties around the world. The Group is also active in the fields of concierge services, co-working, dining, events management and digital solutions Relying on its global team of more than 280,000 dedicated staff, Accor is committed to fulfilling its primary mission: to make every guest Feel Welcome. Guests have access to one of the world’s most attractive hotel loyalty programs - ALL-Accor Live Limitless. Accor plays an active role in its local communities and is committed to promoting sustainable development and solidarity through PLANET 21 Acting Here, a comprehensive program that brings together employees, guests and partners to drive sustainable growth. From 2008, the Accor Solidarity Endowment Fund has acted as a natural extension of the Group’s activities and values, helping to combat the social and financial exclusion experienced by the most disadvantaged members of society. Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States. For more information or to make a reservation, please visit Accor.group or Accor.com. Or join and follow us on Twitter and Facebook.关于雅高（Accor）雅高酒店集团是国际领先的旅游及时尚生活集团，通过数字化创新在全球4,800多家酒店、度假酒店和住宅提供独一无二的体验，业务范围覆盖100个国家。 50余年来，雅高酒店集团始终秉承行业智慧与卓越的专业知识，旗下拥有一系列各具特色的国际知名酒店品牌，涵盖从奢华、高端、中档、经济到生活方式类型等各个层次。除核心的酒店业务外，雅高酒店集团成功拓展服务范围，凭借遍布全球的逾10,000家优质私人住宅而成为奢华私人住宅租赁的全球领导者。雅高酒店集团还活跃于礼宾服务、联合办公空间、餐饮、活动管理和数字技术解决方案领域。雅高酒店集团由28万余名敬业员工组成的全球团队，致力于实现一个核心使命：让每位宾客Feel Welcome（备受欢迎）。宾客可加入全球最具吸引力的客户忠诚计划之一——ALL-Accor Live Limitless心悦界，享受专属礼遇。雅高酒店集团积极投身于当地社区并勉力推广可持续发展理念，通过PLANET 21 ActingHere项目鼓励员工、宾客及合作伙伴共同携手推进可持续发展。2008年起，雅高基金会便成为集团活动与价值观的自然延伸，帮助社会弱势群体应对社会和经济排斥问题。雅高酒店集团（Accor SA）在巴黎泛欧交易所上市（ISIN code: FR0000120404）并在美国场外交易市场（OTC Market）交易（Ticker: ACRFY）。了解更多信息或预订酒店，请访问Accor.group或Accor.com。或者关注我们的Twitter和Facebook帐户，了解最新动态。