Primary Responsibilities主要职责· Prepare the annual marketing plan and manual for the department andparticipates in setting up the marketing policies, procedures and objectives.
编制年度营销计划和手册,并设立政策、程序和目标。
· Determines the marketing and sales strategies in all related areasrequired to meet the annual budgets of the hotel.
通过配合酒店的年度预算来决定市场销售的策略。
· Set up pricing strategies in all areas, with regular reviews in keepingwith the hotel needs and market trends.
在满足酒店的需要与符合市场的趋势的情况下,制定价格策略,并定期进行评估。
· Follows the departmental results in all areas (accounts’ productivity,up-selling revenues, promotional tracking, etc.) and ensure corrective actionsare implemented as necessary.
跟踪所有部门的报告,包括渠道收入,升级销售收入, 促销宣传等,以确保完成必要的改进措施。
· Work closely with Revenue Manager and reservations managers to maximizesthe utilization of all automated sales and reservations systems involved withboth group and individual business.
与收益经理和预订部经理紧密合作,以确保团队与个人的自动销售与预定系统的利用最大化。
· Supervises the existence of an efficient follow-up on all leads towardsbusiness materialization and long term customer relationship.
监督与商务和长期客户合作关系。
· Ensure permanent updated files are maintained for all corporate, groupand travel trade accounts with strong room/night potential.
为所有公司,团队与旅游团的账户保持永久的文件更新以取得潜在的房间销售。
· Keep GSOs updated on current information, promotions and pricing tofacilitate efficiency and realization of business objectives.
保持 GSOs 的信息,促销与价格随时更新,实现商业目标和效率的提高。
· Keeps close follow up on developments of the competitor hotels(occupancy, structural alterations, renovation, special campaigns, ratepromotions, marketing efforts, theme events etc.).
不断跟踪酒店竞争者的信息(入住率、结构调整、创新、特别活动、价格推广、市场活动和主题宴会等)。
· Ensure collaterals are kept updated, with fresh new ideas as necessary,ensuring sufficient stock are readily available for sales and promotionalactivities.
确保系统随时更新,确保在销售与促销活动中酒店有足够的房间库存。
· Keep a close watch on group productivity/activities and follow-ups,ensuring minimal business loss, and higher conversion rate of all leads.
密切的关注团队的生产力、活动和跟进,确保最小的商业损失,并提高所有潜在客户的转化率。
· Work with DOS and Sales Managers to set up the annual rates forlocal/international companies, both travel trade and commercial accounts,devising clear understanding of strategies in the rates negotiation process.
与销售总监和销售经理设定每年当地或者国际公司,旅游,商务客户的价格,制定明确的谈判策略。
· Make personal sales visitations to top key accounts at least twice ayear to broaden customer contact base.
每年最少2次对大客户进行个人的销售拜访,以保证稳固的联系。
· Ensure updated customer profiles (FIDELIO) and database, capable ofidentifying sales calls report and activities.
确保更新客户文档 和数据,能够识别销售拜访报告和活动。
· Ensure fair account distribution amongst the sales talents who will beresponsible to manage (visit, handling complaints, update information andfollow up) their own account group.
分配好销售人才管理他们自己的客户信息包括拜访,投诉,更新数据。
· Ensure an efficient two-way communication to keep customers updated onlatest development in the hotel and hotel management of all changes in thecustomer profile and market trends.
确保一个有效的双向沟通,保持与客户更新对酒店及旅馆管理中客户配置文件和市场趋势的所有更改的最新发展
· Work with F&B and other departments to plan promotional campaignsfor rooms and banquets, ensuring information are distributed in a timely anddetailed manner to all concerned.
与餐饮部门和相关部门合作为酒店的房间、餐饮的推广做计划,确保信息及时和详细的被关注。
· Feedback and work with the other department heads to ensure deliveryof quality services to customers’expectation and satisfaction.
为了保证达到客户的期望与满意度提供优质的服务,要及时跟进反馈。
· Prepare relevant monthly reports for distribution to Admin. Office,Corporate Office.
准备每个月的相关报告并分发给管理办公室,总公司。
· Provide on-going marketing and sales directions and training program fortalent development and business enhancement.
为公司的人才发展提供市场销售的培训和强化培训。
· Plan and execute the advertising needs of the hotel, both local andinternational medias, in keeping with corporate standards and hotel image.
在保持酒店的标准下计划和执行本地与国际传媒的媒体广告。
· Ensure regular communications and free publicity is maintained with PRactivities and regular releases.
确保定期通信和免费宣传进行维护的公关活动,并定期发布。
· Performs any other duties assigned by management.
执行任务管理层交办的其他工作。
Knowledge and Experience知识和经验
· 8 to 10 years' professional experience and perfect knowledge of salesprofessions
8至10年工作经验及优秀销售专业知识
· Must have previous team management experience
必须具备团队管理经验
· Good knowledge of Revenue Management
良好的收益管理知识
· Computer literate in the Windows environment, PMS, Hotix, Tars online,with an aptitude for new technologies.
熟悉电脑操作,能够操作专业软件
· Fluent in the national language and business English (A 3rd languagewould be an advantage)
普通话和商务英语流利,会第三门语言优先
雅高集团携手鲁能集团在旅游胜地长白山度假区共同打造国际高端酒店—长白山鲁能胜地瑞士酒店度假村与望·长白鲁能美憬阁精选酒店。About Swissôtel One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow.长白山鲁能胜地瑞士酒店度假村 长白山鲁能胜地瑞士酒店度假村位于长白山鲁能胜地,位置得天独厚,靠近具有充满满族部落文化气息的讷殷古城、中国最后一个自然形成的木屋村落-锦江木屋村等特色景点,东倚壮美辽阔的长白山,近可眺长白林海,远可观巍峨雪山,是家庭情侣公司悠度惬意时光的理想之地。 酒店拥有六百余间客房、套房及别墅。酒店的每一间客房都配有独立阳台,部分套房拥有独立厨房,在此您可以尽享自然结合生活的完美度假生活。其中别墅以其亲近自然的瑞士风格与原始森林产生了奇妙融合。室内布局温馨舒适,以原生态樟子松为装饰,让您摆脱城市喧嚣,尽情享受自然。房间配有Slumberland床垫、Delonghi咖啡机、地暖等贴心配套设施,让您在冰雪天地中感受来自酒店的温暖与舒适。 酒店设施包括供应丰盛自助餐和零点菜式的怡客餐厅,提供当地风味精致美食的胜地食府,呈现精心调制的饮品和小食的酒吧和将于2020年开业的意大利餐厅,3个多功能会议室以及健身房、儿童活动室,满足不同客人的多种需求。About MGallery MGallery is where captivating stories are lived and shared. With more than 90 storied boutique hotels around the world, each MGallery tells a unique story inspired by the destination. From bespoke design and sensorial mixology to wellbeing dedicated to women, MGallery hotels are places where guests can discover the very best the world has to offer. MGallery guests are inspired and enriched through their delightful visits to these stylish, thoughtful and decidedly singular hotels. Well-known properties in the MGallery collection include Hotel Molitor Paris, INK Hotel Amsterdam, Queens Hotel Cheltenham in England, Santa Teresa Hotel Rio de Janeiro, Hotel Lindrum Melbourne in Australia, Muse Bangkok Langsuan in Thailand, and Hotel des Arts Saigon in Vietnam.望·长白鲁能美憬阁精选酒店 望·长白鲁能美憬阁精选酒店位于长白山鲁能胜地度假村。 这里是一座既融合东西文化,又富有浪漫风格的酒店。酒店位于海拔999米的景区至高点,将长白山的壮美景象尽收眼底。酒店共设49间温馨舒适的客房及套房,每间客房均设有景观阳台,在客房凭窗而望,您与家人、亲朋或爱侣都能欣赏到这座寓意爱意长久的巍峨高山,尽享蓝天、林海、雪原之壮景。其中长白套房拥有431㎡豪华格局,配备婚房及伴娘房,让圣洁长白山见证长相守到白头的誓言,让蜜月的浪漫尽情蔓延。 当宾客抵达酒店时,可享受酒店特有的人参花茶接风洗尘仪式,品尝长白山泉浸泡的人参花茶,洗去旅途疲惫,完成净化身心的入住仪式。 此外,酒店还设有提供国际美食的漫 · 餐厅,餐厅设有一个户外露台,宾客可于此遥望长白山美景。以及供应精选葡萄酒、小食和饮品的红酒吧。 酒店充满了低调、隽雅的东方韵味,独特、自然的意境体会,造就了喧嚣之外,放松心灵的一方净土。一间酒店、一段故事:“长相守,到白头”,长白山以爱之名寄托着对爱情的美好歌颂与祝愿,爱的纯净,爱的交融,爱的长久。About Accor Accor is a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4,800 hotels, resorts and residences across 100 different countries. With an unrivaled portfolio of internationally renowned hotel brands encompassing the entire range from luxury to economy, from upscale to lifestyle and midscale brands, Accor has been providing savoir-faire and expertise for more than 50 years. In addition to its core hospitality business, Accor has successfully expanded its range of services, becoming the world leader in luxury private residence rental with more than 10,000 stunning properties around the world. The Group is also active in the fields of concierge services, co-working, dining, events management and digital solutions Relying on its global team of more than 280,000 dedicated staff, Accor is committed to fulfilling its primary mission: to make every guest Feel Welcome. Guests have access to one of the world’s most attractive hotel loyalty programs - ALL-Accor Live Limitless. Accor plays an active role in its local communities and is committed to promoting sustainable development and solidarity through PLANET 21 Acting Here, a comprehensive program that brings together employees, guests and partners to drive sustainable growth. From 2008, the Accor Solidarity Endowment Fund has acted as a natural extension of the Group’s activities and values, helping to combat the social and financial exclusion experienced by the most disadvantaged members of society. Accor SA is publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACRFY) in the United States. For more information or to make a reservation, please visit Accor.group or Accor.com. Or join and follow us on Twitter and Facebook.关于雅高(Accor) 雅高酒店集团是国际领先的旅游及时尚生活集团,通过数字化创新在全球4,800多家酒店、度假酒店和住宅提供独一无二的体验,业务范围覆盖100个国家。 50余年来,雅高酒店集团始终秉承行业智慧与卓越的专业知识,旗下拥有一系列各具特色的国际知名酒店品牌,涵盖从奢华、高端、中档、经济到生活方式类型等各个层次。 除核心的酒店业务外,雅高酒店集团成功拓展服务范围,凭借遍布全球的逾10,000家优质私人住宅而成为奢华私人住宅租赁的全球领导者。雅高酒店集团还活跃于礼宾服务、联合办公空间、餐饮、活动管理和数字技术解决方案领域。 雅高酒店集团由28万余名敬业员工组成的全球团队,致力于实现一个核心使命:让每位宾客Feel Welcome(备受欢迎)。宾客可加入全球最具吸引力的客户忠诚计划之一——ALL-Accor Live Limitless心悦界,享受专属礼遇。 雅高酒店集团积极投身于当地社区并勉力推广可持续发展理念,通过PLANET 21 ActingHere项目鼓励员工、宾客及合作伙伴共同携手推进可持续发展。2008年起,雅高基金会便成为集团活动与价值观的自然延伸,帮助社会弱势群体应对社会和经济排斥问题。 雅高酒店集团(Accor SA)在巴黎泛欧交易所上市(ISIN code: FR0000120404)并在美国场外交易市场(OTC Market)交易(Ticker: ACRFY)。 了解更多信息或预订酒店,请访问Accor.group或Accor.com。或者关注我们的Twitter和Facebook帐户,了解最新动态。