Checks and accounts for all inventories in the Security and Maintenance Office.
Records all occurrences of security interest in the log book for the information of the General Manager and if necessary, the local police and public security officials
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
Assists with Lead Host and Host duties as requested and required due to operational needs.
Maintains positive guest and colleague interactions with good working relationships.
Maintains good relationship with local police and public security officials.
Through hands-on management, supervises closely all Lead Hosts – Security/ Engineering in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Carries out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work. Pays particular attention to guest related jobs.
Ensures the Hosts – Security/ Maintenance are at areas of their assignment at all times.
Ensures patrols are carried out throughout the hotel and plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests and hotel personnel. Ensures that all Lead Hosts – Security/ Engineering look out for any suspicious loiterers or articles and maintenance issues.
Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment and maintenance issues.