• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 管理规范
• 领导好
• 帅哥多
• 美女多
• 人性化管理
• 包吃包住

This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
该职位将负责确保客房预定过程及纪录的准确性。通过积极主动的销售及促销手段，实现客房销售收益的最大化。 
1. To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
实现客房销售和收益的最大化，其中以客房促销最为重要。
2. To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
3. To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
4. Develop the reservations and group & tour teams to maximize revenue on every all/enquiry.
发展酒店散客及团队预定团队，并且确保每次的电话查询，保证最大收益。
5. To ensure a high level of product knowledge of the hotel and the local area.
对本酒店及地区的产品知识具备高度的认识。
6. To develop and maintain a high level of communication with major sources of business.
发展并保持对主要业务来源的高水平沟通。
7. Ensures all commission requests are handled accurately and timely.
确保佣金需求被正确，及时的跟进。
8. To ensure all refused business is recorded with reasons for refusal.
确保所有的被拒业务根据原因加以归档。
9. To ensure that all correspondence has been filed accordingly, with correct and updated information.
确保所有往来文件被及时归档，其信息准确无误。
10. To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守公司的信用制度并确保所有预期收益能被及时收取。
11. To adhere to pre-set availability and rate controls.
遵守预先设定的客房供应及房价控制。
12. To maintain and update guest history and marketing database as laid down in the reservations procedures.
根据预定部相关流程，维护及更新客户资料和营销数据库。
13. To ensure a high level of customer service is consistently maintained. 
持续性地确保高水准的对客服务标准。
14. To ensure all the reservation input in system are accurate with sufficient back up for     reviewing
确保与预定相关的所有信息输入准确无误，并保证有足够的备份以做检查。
15. Monitors team member including individual Reservations Sales Agent’s workload and plans the department’s  shifts to best meet business needs.
密切关注员工要求，包括注意预订部每位员工的工作量及员工排班，以最佳状况满足运作需求。
16. To maintain the working areas clean and tidy at all times.
保持办公区域干净整洁。
17. To comply with all company policies relating to reservations.
遵守所有公司关于预定部的规定。
18. To comply with all systems and procedures, as laid down by the Revenue Manager.
遵守由收益管理经理制订的所有有关系统和操作流程的规定。
19. Quality of reservations belongs to top priorities.
将预定的工作质量永远放在首位。
20. BRAND STANDARDS have to be strictly followed.
严格遵守品牌服务标准。
21. To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.
确保员工充分的理解并遵守员工手册内容。
22. Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

岗位要求：
1. Sound communication skills.
具有良好的沟通技巧。
2. With strong teamwork spirit.
拥有较强团队合作精神。
3. Good interpersonal skills.
较强的人际交往能力。
4. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
5. Ability to lead, to provide guidance and to develop team member.
具有领导，指导和发展员工的能力。
6. Knowledge and skill in crisis management.
具备处理危机的知识和能力。 
7. Innovative self- starter with high motivation.
创新及自我激励。
8. Good organizational skills.
较好的组织能力

 Hilton Garden Inn is the award-winning, upper mid-priced hotel brand. With high levels of service and amenities usually only found in pricier hotels, guests count on us to help them be successful when they’re on the road. Our brand launched in 1990, and today has approximately more than 600 opened hotels located all over the world- Asia Pacific, Europe, North America, South America and the Middle East.希尔顿花园酒店是一个在中端市场里备受赞誉的高档品牌。因其值得信赖的服务与便利设施而获得成功的发展。入住的客人因其独特的建筑结构与与优质的服务而体验非凡的感受。我们的品牌始于1990年，目前已有600多家酒店，遍布于世界各地- 亚太区、欧洲、北美洲、南美洲以及中东地区。Hilton Garden Inn Changde Dingcheng is the first Garden Inn brand hotel of Hilton group's in Hunan province . it is located in Yangming Road ,Hongyun Street, Dingcheng District, Changde City ,Hunan Province. Nearby the indutrial park and upscale residential areas. Taohuayuan airport is 11km from the hotel. Hotel have 263 rooms,1 modern restaurant，1 fitness center and 1 function meeting room .常德福捷希尔顿花园酒店是湖南省的第一家希尔顿花园品牌酒店。酒店位于湖南省常德市鼎城区红云街道阳明路，毗邻工业园区及高档住宅区，距离桃花源机场只有11公里。酒店共有215间现代舒适的客房，全日制餐厅,健身房及多功能会议室。